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Barclays
Barclays
BankingFinance
Barclays is a UK-headquartered banking and financial services group serving individuals, businesses, institutions and investors. Its businesses span retail and consumer banking, corporate and investment banking, wealth and private banking, capital markets, and a specialist US consumer bank. Barclays also provides digital banking, financial research and insights, and financing programmes focused on sustainability, climate technology and green bonds. With a workforce of more than 10,000 employees, the company operates across consumer, corporate and investment finance under UK financial regulation.
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Business Relationship Manager, Barclays — Sunderland (Hybrid)

Build profitable relationships with business clients and shape tailored lending, investment, risk, and wealth-management solutions. This full-time hybrid role is based in Sunderland, United Kingdom.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Build profitable partnerships with corporate and individual clients.
  • Manage client relationships and understand their financial goals, challenges, and risk tolerance.
  • Analyse investment portfolios and cash flow to identify trends, improvement opportunities, and relevant services.
  • Research clients’ industries, regulatory environments, and competitors.
  • Create tailored solutions using the bank’s products and services.
  • Explain the value of solutions, support recommendations, and negotiate mutually beneficial terms.
  • Advise clients on financial decisions, investments, risk management, and wealth strategies.
  • Evaluate financial, legal, and operational risks, then put mitigation measures in place.
  • Record client interactions, transactions, and agreements.
  • Share findings that inform product development, services, and bank strategy.
  • Track client satisfaction, revenue, and other relationship-management measures.
  • Contact clients by telephone, both proactively and in response to their needs.
  • Work with other functions and business areas.
  • Where applicable, lead or supervise team activities, allocate work, and coordinate resources.
  • Escalate policy or procedure breaches and put risk controls into practice.
  • Advise on decisions and influence outcomes within your area of expertise.
  • Serve as a point of contact for external stakeholders and develop professional networks.

Requirements

  • Bring in-depth technical knowledge and experience in the assigned area.
  • Understand the core principles and concepts relevant to your area of expertise.
  • Have experience creating, building, and maintaining client relationships.
  • Demonstrate planning and organisational skills, including diary management.
  • Communicate effectively with clients, professionals, and internal teams.
  • Manage stakeholder relationships effectively.
  • Understand lending.
  • Identify and secure new business opportunities.
  • Manage risk and strengthen controls.
  • Follow applicable rules, regulations, codes of conduct, and policies and procedures.
  • Make evaluative judgements based on factual information.
  • Resolve problems by applying technical experience.
  • Communicate complex or sensitive information clearly.
  • Be able to work with clients with turnover of up to £1 million.

Benefits

  • Hybrid working, with time split between the office and home.

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