Database Administrator — Atos, Rennes (Hybrid)
AtosKeep Atos’s critical databases available, secure, and performing well. Work with infrastructure, security, network, and application teams in Rennes.
Open
Unisys is a global technology and consulting company serving businesses and public-sector organizations through digital workplace solutions, cloud and application services, enterprise computing, and logistics optimization. Its teams apply artificial intelligence, data analytics, and quantum computing to improve operational efficiency, strengthen cybersecurity and compliance, and support better business processes. Unisys also works with organizations to develop tailored AI models and digital experiences, with hiring spanning the technology, consulting, logistics, and AI disciplines.
Service Delivery Coordinator – Field Services (Onsite, Townsville)
Unisys is seeking a Service Delivery Coordinator to triage ICT incidents and requests, coordinating customers, field engineers, and specialist support teams in Townsville.
Description
- Triage incoming ICT incidents and service requests
- Review ticket details and contact customers for missing or additional information
- Select the appropriate support pathway using established processes and triage criteria
- Coordinate activities among customers, the Centre of Excellence, Field Engineers, and specialist support teams
- Resolve suitable requests immediately and close them when appropriate
- Arrange customer and Field Engineer appointments for onsite support
- Provide clear, professional communication throughout the coordination process
- Verify that tickets include complete, accurate, actionable information before escalation or reassignment
- Track ticket age, priority, and SLA obligations to prevent avoidable delays
- Keep ticket notes, records, and supporting evidence accurate and up to date
- Apply established ICT service management, triage, and escalation procedures
- Handle a high ticket volume while maintaining service quality and accuracy
- Collaborate with national delivery teams to balance workloads and support service performance
- Recognize recurring issues and process gaps, and identify continuous improvement opportunities
- Support team quality, performance, and service improvement initiatives
Requirements
- Demonstrated customer service and communication capability
- Experience in ICT service delivery, service desk operations, coordination, or a comparable operational setting
- High attention to detail and a consistent focus on established processes
- Ability to prioritize and manage a large volume of tickets and competing tasks
- Confidence working with customers, technical specialists, and operational teams
- Strong written communication and ticket documentation skills
- Sound judgement when selecting escalation or support pathways
- Ability to contribute effectively within a nationally distributed team
- Knowledge of ITIL or IT service management principles is advantageous
- Experience with enterprise ticketing or ITSM platforms is highly regarded
- Proactive mindset for identifying problems and improving work practices
- NV1 security clearance required
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