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T-Mobile
T-Mobile
Telecommunications
T-Mobile is a United States wireless telecommunications company built around its “Un-carrier” approach to mobile services and customer experience. Its business spans wireless connectivity, flexible plans, and continued 5G network expansion, while its career opportunities include business sales, technology, and customer experience. T-Mobile also highlights employee support through benefits such as health insurance, parental leave, and education programs, reflecting its focus on creating strong experiences for both employees and customers.
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Senior Client Success Manager, T-Mobile for Business

Manage onboarding, retention, renewals, and account growth for T-Mobile government and enterprise customers. Coordinate across teams to increase customer value and strengthen long-term relationships.

USUnited StatesIAIowaKSKansasMNMinnesotaWIWisconsin
$87,100 – $157,200 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
PMP

Description

  • Act as the primary post-sale contact for assigned government and enterprise accounts.
  • Represent customer needs across internal teams and build relationships with client executives.
  • Manage customer onboarding, training, and product adoption.
  • Explain T-Mobile for Business products, services, and self-service tools, including Account Hub.
  • Create customer success plans and carry out regular account health checks.
  • Track account performance, usage, service quality, billing, and NPS measures.
  • Lead success reviews and quarterly business reviews, sharing performance data and insights with executives.
  • Recommend steps to address service gaps and changing customer needs.
  • Take ownership of customer issues and coordinate their resolution across teams.
  • Record customer interactions and ensure service commitments are met.
  • Create retention and renewal strategies to reduce churn.
  • Manage contract renewals, negotiate terms, and complete agreements.
  • Find and pursue cross-sell and upsell opportunities.
  • Develop proposals for new solutions with Sales and Solutions Engineering.
  • Maintain or increase customer revenue and account value.

Requirements

  • Bring 4–7 years of customer relationship and account management experience in government, strategic, or enterprise business segments.
  • Have 2–4 years of experience coordinating with sales, engineering, support, and operations teams to meet contract commitments and resolve issues.
  • Demonstrate strong executive client relationship management skills.
  • Coordinate effectively across functions.
  • Plan strategically for account growth through upselling and cross-selling.
  • Use problem-solving skills and coordinate resources effectively.
  • Have experience leading teams and managing a distributed workforce.
  • Analyze customer data, trends, and opportunities.
  • Bring strong business acumen.
  • Know the telecommunications industry, particularly wireless technologies.
  • Be at least 18 years old.
  • Be legally authorized to work in the United States.
  • A bachelor’s, master’s, or advanced degree in business administration, management, or a related field is preferred.
  • CCXP, PMP, or CSE certification is preferred.

Benefits

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k) retirement plan
  • Year-round access to financial coaches at no cost
  • Medical, dental, and vision coverage
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family-building benefits
  • Backup care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability coverage
  • Optional accidental death and dismemberment coverage
  • Optional accident coverage
  • Optional life insurance
  • Optional disability insurance
  • Optional long-term care insurance
  • Discounts on mobile service and home internet
  • Pet insurance
  • Commuter and transit programs
  • Career development opportunities

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