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T-Mobile
T-Mobile
Telekomunikacije
T-Mobile je ameriško telekomunikacijsko podjetje za brezžične komunikacije, ki svojo ponudbo mobilnih storitev in uporabniško izkušnjo gradi na pristopu »Un-carrier«. Njegovo poslovanje zajema brezžično povezljivost, prilagodljive pakete in nenehno širjenje omrežja 5G, karierne priložnosti pa vključujejo poslovno prodajo, tehnologijo in uporabniško izkušnjo. T-Mobile poudarja tudi podporo zaposlenim z ugodnostmi, kot so zdravstveno zavarovanje, starševski dopust in izobraževalni programi, s čimer izraža osredotočenost na ustvarjanje dobrih izkušenj za zaposlene in stranke.
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Delovna mesta v podjetju

Senior Client Success Manager, T-Mobile for Business

Manage onboarding, retention, renewals, and account growth for T-Mobile government and enterprise customers. Coordinate across teams to increase customer value and strengthen long-term relationships.

USZdružene države AmerikeIAIowaKSKansasMNMinnesotaWIWisconsin
87.100 $ – 157.200 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank
PMP

Opis

  • Act as the primary post-sale contact for assigned government and enterprise accounts.
  • Represent customer needs across internal teams and build relationships with client executives.
  • Manage customer onboarding, training, and product adoption.
  • Explain T-Mobile for Business products, services, and self-service tools, including Account Hub.
  • Create customer success plans and carry out regular account health checks.
  • Track account performance, usage, service quality, billing, and NPS measures.
  • Lead success reviews and quarterly business reviews, sharing performance data and insights with executives.
  • Recommend steps to address service gaps and changing customer needs.
  • Take ownership of customer issues and coordinate their resolution across teams.
  • Record customer interactions and ensure service commitments are met.
  • Create retention and renewal strategies to reduce churn.
  • Manage contract renewals, negotiate terms, and complete agreements.
  • Find and pursue cross-sell and upsell opportunities.
  • Develop proposals for new solutions with Sales and Solutions Engineering.
  • Maintain or increase customer revenue and account value.

Zahteve

  • Bring 4–7 years of customer relationship and account management experience in government, strategic, or enterprise business segments.
  • Have 2–4 years of experience coordinating with sales, engineering, support, and operations teams to meet contract commitments and resolve issues.
  • Demonstrate strong executive client relationship management skills.
  • Coordinate effectively across functions.
  • Plan strategically for account growth through upselling and cross-selling.
  • Use problem-solving skills and coordinate resources effectively.
  • Have experience leading teams and managing a distributed workforce.
  • Analyze customer data, trends, and opportunities.
  • Bring strong business acumen.
  • Know the telecommunications industry, particularly wireless technologies.
  • Be at least 18 years old.
  • Be legally authorized to work in the United States.
  • A bachelor’s, master’s, or advanced degree in business administration, management, or a related field is preferred.
  • CCXP, PMP, or CSE certification is preferred.

Ugodnosti

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k) retirement plan
  • Year-round access to financial coaches at no cost
  • Medical, dental, and vision coverage
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family-building benefits
  • Backup care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability coverage
  • Optional accidental death and dismemberment coverage
  • Optional accident coverage
  • Optional life insurance
  • Optional disability insurance
  • Optional long-term care insurance
  • Discounts on mobile service and home internet
  • Pet insurance
  • Commuter and transit programs
  • Career development opportunities

Sorodna delovna mesta

FHI 360

Senior Technical Officer, Emergency Response Analytics

FHI 360
1001 – 5000 Zaposleni
Sponzor vizuma H1BHrana in pijačaSvetovanjeZdravstveno varstvo
USZdružene države Amerike
86.000 $ – 116.000 $ / leto
Na daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaAnalitik

Lead data analytics and visualization for FHI 360’s global emergency and infectious disease response programs. Build dashboards, deliver epidemiological insights, and support monitoring, evaluation, and learning across project teams.

Odpri