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Sphera
Sphera
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Sphera provides enterprise sustainability management software, data, and consulting services to help organizations strengthen environmental, health, safety, and operational performance. Its SpheraCloud platform supports EHS&S management, compliance activities, risk management, and sustainability reporting, giving companies a connected view of performance and potential exposure. Sphera serves complex industries including chemicals, oil and gas, industrial operations, and financial services, helping teams manage regulatory obligations, improve safety, reduce operational risk, and build more resilient business practices.
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Customer Success Manager (Remote, UK)

Support Sphera’s environmental, health, safety, and sustainability software customers. Help drive adoption, resolve issues, strengthen retention, report on outcomes, and identify opportunities to expand accounts.

GBUnited KingdomRemoteFull-timeJuniorMiddleEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Help shape customer onboarding plans, timelines, and success measures.
  • Show customers product features, updates, and use cases to encourage adoption.
  • Build trusted customer relationships through regular check-ins and proactive communication.
  • Serve as a contact for lower- and mid-tier accounts, helping customers use the platform and resolve questions.
  • Review customer health scores and spot ways to improve satisfaction and engagement.
  • Coordinate with Support, Product, and Engineering to resolve customer issues promptly.
  • Escalate product bugs and feature requests, then update customers on the outcome.
  • Use CRM and customer success platforms, including Salesforce, Gainsight, and HubSpot, to track customer activity and adoption.
  • Support customer business reviews and prepare performance reports.
  • Spot patterns in customer behavior and share insights that can improve processes.
  • Support renewals by helping customers achieve their desired outcomes.
  • Identify account expansion opportunities and work with Sales on cross-sell and upsell efforts.

Requirements

  • Bring 2–5 years of experience in Customer Success, Account Management, Support, or another customer-facing role, preferably in SaaS.
  • Communicate clearly and build rapport with customers from varied backgrounds.
  • Show enthusiasm for technology and a willingness to learn SaaS products in depth.
  • Apply a problem-solving approach while managing multiple tasks and priorities.
  • Have experience using CRM or customer success platforms such as Salesforce.
  • Hold a bachelor’s degree or have equivalent experience.

Benefits

  • Work for an equal opportunity employer committed to diversity and an inclusive environment for all colleagues.

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