Sphera
Sphera
Sphera उद्यमों के लिए स्थिरता प्रबंधन सॉफ़्टवेयर, डेटा और परामर्श सेवाएँ प्रदान करती है, ताकि संगठन पर्यावरण, स्वास्थ्य, सुरक्षा और परिचालन प्रदर्शन को बेहतर बना सकें। इसका SpheraCloud प्लेटफ़ॉर्म EHS&S प्रबंधन, अनुपालन गतिविधियों, जोखिम प्रबंधन और स्थिरता रिपोर्टिंग में सहायता करता है, जिससे कंपनियों को प्रदर्शन और संभावित जोखिमों का एकीकृत दृष्टिकोण मिलता है। Sphera रसायन, तेल और गैस, औद्योगिक संचालन तथा वित्तीय सेवाओं सहित जटिल उद्योगों की सेवा करती है और टीमों को नियामकीय दायित्वों का प्रबंधन करने, सुरक्षा सुधारने, परिचालन जोखिम घटाने तथा अधिक लचीली व्यावसायिक प्रक्रियाएँ विकसित करने में मदद करती है।

Customer Success Manager (Remote, UK)

Support Sphera’s environmental, health, safety, and sustainability software customers. Help drive adoption, resolve issues, strengthen retention, report on outcomes, and identify opportunities to expand accounts.

विवरण

  • Help shape customer onboarding plans, timelines, and success measures.
  • Show customers product features, updates, and use cases to encourage adoption.
  • Build trusted customer relationships through regular check-ins and proactive communication.
  • Serve as a contact for lower- and mid-tier accounts, helping customers use the platform and resolve questions.
  • Review customer health scores and spot ways to improve satisfaction and engagement.
  • Coordinate with Support, Product, and Engineering to resolve customer issues promptly.
  • Escalate product bugs and feature requests, then update customers on the outcome.
  • Use CRM and customer success platforms, including Salesforce, Gainsight, and HubSpot, to track customer activity and adoption.
  • Support customer business reviews and prepare performance reports.
  • Spot patterns in customer behavior and share insights that can improve processes.
  • Support renewals by helping customers achieve their desired outcomes.
  • Identify account expansion opportunities and work with Sales on cross-sell and upsell efforts.

आवश्यकताएँ

  • Bring 2–5 years of experience in Customer Success, Account Management, Support, or another customer-facing role, preferably in SaaS.
  • Communicate clearly and build rapport with customers from varied backgrounds.
  • Show enthusiasm for technology and a willingness to learn SaaS products in depth.
  • Apply a problem-solving approach while managing multiple tasks and priorities.
  • Have experience using CRM or customer success platforms such as Salesforce.
  • Hold a bachelor’s degree or have equivalent experience.

लाभ

  • Work for an equal opportunity employer committed to diversity and an inclusive environment for all colleagues.

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