Sphera
Sphera
Sphera ұйымдарға экологиялық, денсаулық сақтау, қауіпсіздік және операциялық тиімділігін арттыруға көмектесу үшін кәсіпорындардың тұрақты даму саласын басқаруға арналған бағдарламалық жасақтама, деректер және консалтинг қызметтерін ұсынады. Оның SpheraCloud платформасы EHS&S басқаруын, талаптарға сәйкестік бойынша қызметті, тәуекелдерді басқаруды және тұрақты даму туралы есептілікті қолдай отырып, компанияларға тиімділік пен ықтимал тәуекелдер туралы біртұтас көрініс береді. Sphera химия, мұнай және газ, өнеркәсіптік операциялар және қаржылық қызметтер сияқты күрделі салаларға қызмет көрсетіп, командаларға нормативтік міндеттемелерді басқаруға, қауіпсіздікті жақсартуға, операциялық тәуекелдерді азайтуға және бизнестің орнықты тәжірибесін қалыптастыруға көмектеседі.

Customer Success Manager (Remote, UK)

Support Sphera’s environmental, health, safety, and sustainability software customers. Help drive adoption, resolve issues, strengthen retention, report on outcomes, and identify opportunities to expand accounts.

Сипаттама

  • Help shape customer onboarding plans, timelines, and success measures.
  • Show customers product features, updates, and use cases to encourage adoption.
  • Build trusted customer relationships through regular check-ins and proactive communication.
  • Serve as a contact for lower- and mid-tier accounts, helping customers use the platform and resolve questions.
  • Review customer health scores and spot ways to improve satisfaction and engagement.
  • Coordinate with Support, Product, and Engineering to resolve customer issues promptly.
  • Escalate product bugs and feature requests, then update customers on the outcome.
  • Use CRM and customer success platforms, including Salesforce, Gainsight, and HubSpot, to track customer activity and adoption.
  • Support customer business reviews and prepare performance reports.
  • Spot patterns in customer behavior and share insights that can improve processes.
  • Support renewals by helping customers achieve their desired outcomes.
  • Identify account expansion opportunities and work with Sales on cross-sell and upsell efforts.

Талаптар

  • Bring 2–5 years of experience in Customer Success, Account Management, Support, or another customer-facing role, preferably in SaaS.
  • Communicate clearly and build rapport with customers from varied backgrounds.
  • Show enthusiasm for technology and a willingness to learn SaaS products in depth.
  • Apply a problem-solving approach while managing multiple tasks and priorities.
  • Have experience using CRM or customer success platforms such as Salesforce.
  • Hold a bachelor’s degree or have equivalent experience.

Артықшылықтар

  • Work for an equal opportunity employer committed to diversity and an inclusive environment for all colleagues.

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