Sphera teikia įmonėms tvarumo valdymo programinę įrangą, duomenis ir konsultavimo paslaugas, padedančias organizacijoms gerinti aplinkosaugos, darbuotojų sveikatos ir saugos bei veiklos rezultatus. Jos platforma „SpheraCloud“ palaiko aplinkosaugos, darbuotojų sveikatos, saugos ir tvarumo valdymą, atitikties užtikrinimo veiklas, rizikos valdymą ir tvarumo ataskaitų rengimą, suteikdama įmonėms vientisą veiklos rezultatų ir galimos rizikos poveikio vaizdą. Sphera aptarnauja sudėtingas pramonės šakas, įskaitant chemijos pramonę, naftos ir dujų sektorių, pramonės įmones ir finansines paslaugas, padėdama komandoms valdyti reguliacinius įsipareigojimus, gerinti saugą, mažinti veiklos riziką ir kurti atsparesnę verslo praktiką.
Customer Success Manager (Remote, UK)
Support Sphera’s environmental, health, safety, and sustainability software customers. Help drive adoption, resolve issues, strengthen retention, report on outcomes, and identify opportunities to expand accounts.
Aprašymas
- Help shape customer onboarding plans, timelines, and success measures.
- Show customers product features, updates, and use cases to encourage adoption.
- Build trusted customer relationships through regular check-ins and proactive communication.
- Serve as a contact for lower- and mid-tier accounts, helping customers use the platform and resolve questions.
- Review customer health scores and spot ways to improve satisfaction and engagement.
- Coordinate with Support, Product, and Engineering to resolve customer issues promptly.
- Escalate product bugs and feature requests, then update customers on the outcome.
- Use CRM and customer success platforms, including Salesforce, Gainsight, and HubSpot, to track customer activity and adoption.
- Support customer business reviews and prepare performance reports.
- Spot patterns in customer behavior and share insights that can improve processes.
- Support renewals by helping customers achieve their desired outcomes.
- Identify account expansion opportunities and work with Sales on cross-sell and upsell efforts.
Reikalavimai
- Bring 2–5 years of experience in Customer Success, Account Management, Support, or another customer-facing role, preferably in SaaS.
- Communicate clearly and build rapport with customers from varied backgrounds.
- Show enthusiasm for technology and a willingness to learn SaaS products in depth.
- Apply a problem-solving approach while managing multiple tasks and priorities.
- Have experience using CRM or customer success platforms such as Salesforce.
- Hold a bachelor’s degree or have equivalent experience.
Privalumai
- Work for an equal opportunity employer committed to diversity and an inclusive environment for all colleagues.