LogoFresh Jobs Ahead
TDS Global Solutions
TDS Global Solutions
51 – 200 Employees
B2BConsultingRecruitment
TDS Global Solutions is a consulting, recruitment, and B2B outsourcing firm that helps organizations design, source, and improve customer operations. Founded in 1991, the company works across contact center and back-office outsourcing, executive recruitment, vendor management, training, process automation, AI consulting, and contact-center M&A advisory. Its services include support for inbound and outbound channels, email, chat, social media, technical support, mortgage and dental billing, accounting, and HR processes. TDS Global Solutions also evaluates contact-center capabilities and connects clients with nearshore, offshore, and domestic service partners across the Americas, Europe, Africa, and Asia-Pacific.
LinkedIn
Company Jobs

Senior Vice President of Human Resources - Remote

Lead enterprise HR strategy, talent, compliance, and employee experience for a global customer experience consulting provider. Oversee people operations across a large, multilingual service workforce.

USUnited StatesRemoteFull-timeLeadEnglish RequiredHuman Resources

Description

  • Shape and execute HR strategy aligned with business goals, growth plans, and operational requirements.
  • Counsel executive leaders on workforce planning, organizational design, talent, and employee matters.
  • Convert business priorities into measurable people programs and initiatives.
  • Lead, develop, and resource the HR leadership team while managing budgets.
  • Create and advance talent management and succession planning frameworks.
  • Work with Talent Acquisition and business leaders to prioritize hiring and workforce capacity.
  • Direct performance management, employee relations, investigations, engagement, retention, compensation, benefits, HR operations, and compliance.
  • Define HR policies, procedures, governance, systems, reporting, and workforce data practices.
  • Collaborate with legal, compliance, business, finance, training, and operations leadership.
  • Guide people initiatives for organizational change, expansion, and operational transformation.
  • Use technology, automation, and continuous improvement to strengthen HR processes and service delivery.
  • Apply consistent HR standards while adapting to local markets and operating-team requirements.

Requirements

  • Progressive HR leadership experience, including senior executive responsibility in BPO, contact center, customer experience, shared services, or another labor-intensive service environment.
  • Experience supporting a large, geographically distributed workforce across multiple sites or business units.
  • Comprehensive knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations.
  • Background managing workforce challenges in high-volume, fast-paced environments, including retention, engagement, and leadership development.
  • Ability to advise senior executives and connect people strategies with business and financial priorities.
  • Experience leading and developing HR teams and delivering complex cross-functional initiatives.
  • Strong knowledge of employment law, HR compliance, and employee relations practices across supported markets.
  • Ability to analyze workforce metrics and turn findings into practical business actions.
  • Strong communication, stakeholder management, influencing, and change leadership abilities.
  • Sound judgment, discretion, and professionalism when handling sensitive matters.
  • Preferred: Experience supporting multinational BPO or customer experience operations.
  • Preferred: Experience leading HR transformation, implementing HR technology, or improving shared services.
  • Preferred: Experience supporting expansion, restructuring, or acquisition integration.
  • Preferred: Professional HR certification or an advanced degree in human resources, business administration, or a related discipline.

Related Jobs

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open