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TDS Global Solutions
TDS Global Solutions
51 – 200 Angajați
B2BConsultanțăRecrutare
TDS Global Solutions este o firmă de consultanță, recrutare și externalizare B2B, care ajută organizațiile să își proiecteze, să își procure și să își îmbunătățească operațiunile de relații cu clienții. Fondată în 1991, compania activează în domeniul externalizării serviciilor pentru centre de contact și al operațiunilor de back-office, al recrutării de directori, al gestionării furnizorilor, al formării, al automatizării proceselor, al consultanței în inteligență artificială și al consultanței privind fuziunile și achizițiile din sectorul centrelor de contact. Serviciile sale includ asistență pentru canale de comunicare de intrare și de ieșire, email, chat, rețele sociale, suport tehnic, facturarea creditelor ipotecare și a serviciilor stomatologice, contabilitate și procese de resurse umane. TDS Global Solutions evaluează, de asemenea, capacitățile centrelor de contact și conectează clienții cu parteneri de servicii nearshore, offshore și locali din America, Europa, Africa și regiunea Asia-Pacific.
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Locurile de muncă ale companiei

Senior Vice President of Human Resources - Remote

Lead enterprise HR strategy, talent, compliance, and employee experience for a global customer experience consulting provider. Oversee people operations across a large, multilingual service workforce.

USStatele Unite ale AmericiiRemoteNormă întreagăLiderLimbă Obligatorie: englezăResurse umane

Descriere

  • Shape and execute HR strategy aligned with business goals, growth plans, and operational requirements.
  • Counsel executive leaders on workforce planning, organizational design, talent, and employee matters.
  • Convert business priorities into measurable people programs and initiatives.
  • Lead, develop, and resource the HR leadership team while managing budgets.
  • Create and advance talent management and succession planning frameworks.
  • Work with Talent Acquisition and business leaders to prioritize hiring and workforce capacity.
  • Direct performance management, employee relations, investigations, engagement, retention, compensation, benefits, HR operations, and compliance.
  • Define HR policies, procedures, governance, systems, reporting, and workforce data practices.
  • Collaborate with legal, compliance, business, finance, training, and operations leadership.
  • Guide people initiatives for organizational change, expansion, and operational transformation.
  • Use technology, automation, and continuous improvement to strengthen HR processes and service delivery.
  • Apply consistent HR standards while adapting to local markets and operating-team requirements.

Cerințe

  • Progressive HR leadership experience, including senior executive responsibility in BPO, contact center, customer experience, shared services, or another labor-intensive service environment.
  • Experience supporting a large, geographically distributed workforce across multiple sites or business units.
  • Comprehensive knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations.
  • Background managing workforce challenges in high-volume, fast-paced environments, including retention, engagement, and leadership development.
  • Ability to advise senior executives and connect people strategies with business and financial priorities.
  • Experience leading and developing HR teams and delivering complex cross-functional initiatives.
  • Strong knowledge of employment law, HR compliance, and employee relations practices across supported markets.
  • Ability to analyze workforce metrics and turn findings into practical business actions.
  • Strong communication, stakeholder management, influencing, and change leadership abilities.
  • Sound judgment, discretion, and professionalism when handling sensitive matters.
  • Preferred: Experience supporting multinational BPO or customer experience operations.
  • Preferred: Experience leading HR transformation, implementing HR technology, or improving shared services.
  • Preferred: Experience supporting expansion, restructuring, or acquisition integration.
  • Preferred: Professional HR certification or an advanced degree in human resources, business administration, or a related discipline.

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