TDS Global Solutions
TDS Global Solutions
TDS Global Solutions — ұйымдарға клиенттермен жұмыс істеу операцияларын жобалауға, қажетті ресурстарды табуға және оларды жетілдіруге көмектесетін консалтинг, кадрларды іріктеу және B2B аутсорсинг компаниясы. 1991 жылы құрылған компания байланыс орталығы мен бэк-офис процестерін аутсорсингке беру, басшылық құрамға кадр іріктеу, жеткізушілерді басқару, оқыту, процестерді автоматтандыру, жасанды интеллект жөніндегі консалтинг және байланыс орталықтарын біріктіру мен сатып алу бойынша кеңес беру бағыттарында жұмыс істейді. Оның қызметтері кіріс және шығыс байланыс арналарына, электрондық поштаға, чатқа, әлеуметтік желілерге, техникалық қолдауға, ипотекалық және стоматологиялық есепшоттарды жүргізуге, бухгалтерлік есепке және HR процестеріне қолдау көрсетуді қамтиды. TDS Global Solutions сонымен қатар байланыс орталықтарының мүмкіндіктерін бағалап, клиенттерді Америка құрлықтарындағы, Еуропадағы, Африкадағы және Азия-Тынық мұхиты өңіріндегі жақын маңдағы, шетелдегі және отандық қызмет серіктестерімен байланыстырады.

Senior Vice President of Human Resources - Remote

Lead enterprise HR strategy, talent, compliance, and employee experience for a global customer experience consulting provider. Oversee people operations across a large, multilingual service workforce.

Сипаттама

  • Shape and execute HR strategy aligned with business goals, growth plans, and operational requirements.
  • Counsel executive leaders on workforce planning, organizational design, talent, and employee matters.
  • Convert business priorities into measurable people programs and initiatives.
  • Lead, develop, and resource the HR leadership team while managing budgets.
  • Create and advance talent management and succession planning frameworks.
  • Work with Talent Acquisition and business leaders to prioritize hiring and workforce capacity.
  • Direct performance management, employee relations, investigations, engagement, retention, compensation, benefits, HR operations, and compliance.
  • Define HR policies, procedures, governance, systems, reporting, and workforce data practices.
  • Collaborate with legal, compliance, business, finance, training, and operations leadership.
  • Guide people initiatives for organizational change, expansion, and operational transformation.
  • Use technology, automation, and continuous improvement to strengthen HR processes and service delivery.
  • Apply consistent HR standards while adapting to local markets and operating-team requirements.

Талаптар

  • Progressive HR leadership experience, including senior executive responsibility in BPO, contact center, customer experience, shared services, or another labor-intensive service environment.
  • Experience supporting a large, geographically distributed workforce across multiple sites or business units.
  • Comprehensive knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations.
  • Background managing workforce challenges in high-volume, fast-paced environments, including retention, engagement, and leadership development.
  • Ability to advise senior executives and connect people strategies with business and financial priorities.
  • Experience leading and developing HR teams and delivering complex cross-functional initiatives.
  • Strong knowledge of employment law, HR compliance, and employee relations practices across supported markets.
  • Ability to analyze workforce metrics and turn findings into practical business actions.
  • Strong communication, stakeholder management, influencing, and change leadership abilities.
  • Sound judgment, discretion, and professionalism when handling sensitive matters.
  • Preferred: Experience supporting multinational BPO or customer experience operations.
  • Preferred: Experience leading HR transformation, implementing HR technology, or improving shared services.
  • Preferred: Experience supporting expansion, restructuring, or acquisition integration.
  • Preferred: Professional HR certification or an advanced degree in human resources, business administration, or a related discipline.

Ұқсас жұмыс орындары

Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH
501 – 1 000 Қызметкерлер
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Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

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Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

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Frühlingszwiebel

Customer Support and E-Commerce Operations Specialist

Frühlingszwiebel

Support customers and coordinate e-commerce operations for Frühlingszwiebel, a healthy nutrition startup. The role spans Shopify workflows, fulfillment, and operational projects.

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Konecta

Remote Customer Service Agent — Peru

Konecta

Provide customer support remotely for Konecta, helping businesses connect with their customers. The role offers work from home, fixed pay, commissions, and full payroll benefits.

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Gea Internacional

Remote Customer Retention Advisor, Claro — Peru

Gea Internacional
1 001 – 5 000 Қызметкерлер
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Work remotely advising Claro customers who are considering switching carriers. Offer retention options and attend rotating shifts.

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Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead Clarity PPM development and enterprise application support, including integrations, upgrades, and production troubleshooting. Support SOX controls, on-call operations, deployments, and technical knowledge transfer.

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Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead development and support for Thermo Fisher Scientific’s Clarity PPM platform, including integrations, upgrades, and production releases. Provide advanced troubleshooting, technical governance, mentoring, and SOX-compliant operations.

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GFN

IT Trainer Trainee, System Integration

GFN

Train to teach system integration as an IT trainer, delivering practical instruction in line with the IHK curriculum. Help develop GFN’s digital education and career transition programs.

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Chargeflow

Customer-Facing Implementation Engineer

Chargeflow

Lead API integrations and enterprise onboarding for Chargeflow’s AI-powered chargeback and fraud platform. Manage customer implementations from contract signing through go-live in a hybrid role in Modi’in, Israel.

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smartkündigen OHG

Junior Sales Manager (Remote, Germany)

smartkündigen OHG
11 – 50 Қызметкерлер
B2CSaaSӨнімділік

Advise customers, manage existing accounts, and close sales for smartkündigen’s digital cancellation service. Fully remote in Germany, with no cold calling.

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