TDS Global Solutions
TDS Global Solutions
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
TDS Global Solutions एक परामर्श, भर्ती और B2B आउटसोर्सिंग कंपनी है, जो संगठनों को ग्राहक संचालन की रूपरेखा तैयार करने, उपयुक्त संसाधन प्राप्त करने और उन्हें बेहतर बनाने में सहायता करती है। 1991 में स्थापित यह कंपनी कॉन्टैक्ट सेंटर और बैक-ऑफिस आउटसोर्सिंग, कार्यकारी भर्ती, विक्रेता प्रबंधन, प्रशिक्षण, प्रक्रिया स्वचालन, AI परामर्श और कॉन्टैक्ट-सेंटर विलय एवं अधिग्रहण संबंधी सलाह के क्षेत्र में काम करती है। इसकी सेवाओं में इनबाउंड और आउटबाउंड चैनल, ईमेल, चैट, सोशल मीडिया, तकनीकी सहायता, मॉर्गेज और डेंटल बिलिंग, लेखांकन तथा मानव संसाधन प्रक्रियाओं के लिए सहायता शामिल है। TDS Global Solutions कॉन्टैक्ट-सेंटर क्षमताओं का मूल्यांकन भी करती है और पूरे अमेरिका, यूरोप, अफ्रीका तथा एशिया-प्रशांत क्षेत्र में ग्राहकों को नियरशोर, ऑफशोर और घरेलू सेवा भागीदारों से जोड़ती है।

Senior Vice President of Human Resources - Remote

Lead enterprise HR strategy, talent, compliance, and employee experience for a global customer experience consulting provider. Oversee people operations across a large, multilingual service workforce.

विवरण

  • Shape and execute HR strategy aligned with business goals, growth plans, and operational requirements.
  • Counsel executive leaders on workforce planning, organizational design, talent, and employee matters.
  • Convert business priorities into measurable people programs and initiatives.
  • Lead, develop, and resource the HR leadership team while managing budgets.
  • Create and advance talent management and succession planning frameworks.
  • Work with Talent Acquisition and business leaders to prioritize hiring and workforce capacity.
  • Direct performance management, employee relations, investigations, engagement, retention, compensation, benefits, HR operations, and compliance.
  • Define HR policies, procedures, governance, systems, reporting, and workforce data practices.
  • Collaborate with legal, compliance, business, finance, training, and operations leadership.
  • Guide people initiatives for organizational change, expansion, and operational transformation.
  • Use technology, automation, and continuous improvement to strengthen HR processes and service delivery.
  • Apply consistent HR standards while adapting to local markets and operating-team requirements.

आवश्यकताएँ

  • Progressive HR leadership experience, including senior executive responsibility in BPO, contact center, customer experience, shared services, or another labor-intensive service environment.
  • Experience supporting a large, geographically distributed workforce across multiple sites or business units.
  • Comprehensive knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations.
  • Background managing workforce challenges in high-volume, fast-paced environments, including retention, engagement, and leadership development.
  • Ability to advise senior executives and connect people strategies with business and financial priorities.
  • Experience leading and developing HR teams and delivering complex cross-functional initiatives.
  • Strong knowledge of employment law, HR compliance, and employee relations practices across supported markets.
  • Ability to analyze workforce metrics and turn findings into practical business actions.
  • Strong communication, stakeholder management, influencing, and change leadership abilities.
  • Sound judgment, discretion, and professionalism when handling sensitive matters.
  • Preferred: Experience supporting multinational BPO or customer experience operations.
  • Preferred: Experience leading HR transformation, implementing HR technology, or improving shared services.
  • Preferred: Experience supporting expansion, restructuring, or acquisition integration.
  • Preferred: Professional HR certification or an advanced degree in human resources, business administration, or a related discipline.

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