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Human Interest
Human Interest
501 – 1,000 Employees
H1B Visa SponsorFinanceFintech
Human Interest is a finance and fintech company that helps small and medium-sized businesses offer workplace retirement benefits through full-service 401(k) and 403(b) plans. Founded in 2015, the company combines payroll integrations with more than 500 payroll systems, low-cost investment options, and customizable plan features to simplify retirement administration for employers and their teams. Its services also include investment advisory support through Human Interest Advisors LLC, with a broader focus on making retirement savings more accessible and supporting employee financial wellness.
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Senior Manager, Relationship Management — Human Interest (Remote, United States)

Lead relationship management at Human Interest by developing managers, strengthening enterprise accounts, and advancing retention, expansion, and adoption of its small-business retirement platform.

USUnited States
$125,000 – $145,000 / year
RemoteFull-timeSeniorEnglish RequiredAccount ManagerSales

Description

  • Manage and grow a team of managers through coaching, mentoring, and performance oversight.
  • Implement account management strategies and operating processes that improve retention and expansion.
  • Track retention, expansion revenue, client satisfaction, and other key performance indicators.
  • Run one-on-ones, team meetings, and formal performance reviews.
  • Handle escalated client concerns and complex account situations.
  • Partner with Sales, Onboarding, Product, and Operations to address client needs.
  • Help introduce new account management tools, processes, and working methods.
  • Contribute to strategic planning with analysis of team capacity, client patterns, and process opportunities.
  • Manage important enterprise relationships while demonstrating effective account management practices.
  • Develop client success plans that connect customer objectives with company revenue goals.
  • Help maintain team documentation, training resources, and standard operating procedures.
  • Improve customer satisfaction through responsive service and lasting issue resolution.
  • Complete additional role-related responsibilities and special projects as needed.

Requirements

  • At least six years of experience in account management, 401(k) relationship management, customer success, or other client-facing work.
  • At least five years managing people, with demonstrated success developing high-performing teams.
  • A strong sense of accountability and a record of owning client outcomes, coordinating cross-functional solutions, and following issues through resolution.
  • A commitment to understanding client objectives, anticipating needs, and creating excellent customer experiences.
  • The ability to interpret data, spot operational patterns, investigate complex client issues, and deliver scalable improvements.
  • Excellent communication and negotiation abilities, including influencing Product, Engineering, Sales, and Support teams without direct authority.
  • Comfort working across product ecosystems and advocating for technical improvements.
  • Experience using modern CRM or customer-success platforms, such as Salesforce, Gainsight, or HubSpot, to automate workflows.
  • A demonstrated ability to improve client retention and satisfaction in a SaaS or technology setting.
  • Strong coaching and mentoring capabilities, including experience managing individual and team performance.

Benefits

  • Annual discretionary variable incentive of 10%, paid quarterly.
  • 401(k) plan with an immediate dollar-for-dollar employer match on up to 4% of compensation.
  • No fees for the 401(k) plan.
  • Health insurance coverage.
  • Dental insurance coverage.
  • Vision insurance coverage.
  • Competitive paid time off.
  • Parental leave.
  • Unlimited access to Addition Wealth digital tools, financial professionals, and its knowledge center.
  • Enhanced Lyra mental health support for employees and dependents.
  • Carrot fertility healthcare and family-forming support.
  • Candidly student loan resources.
  • Monthly work-from-home stipend.
  • Quarterly lifestyle stipend.
  • Team-building activities, virtual social events, and team offsites.

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