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Navitus Health Solutions
Navitus Health Solutions
1,001 – 5,000 Employees
ConsultingHealthcareInsurance
Navitus Health Solutions is a healthcare-focused pharmacy benefit manager serving health plans, employers, government programs, and other plan sponsors. Its pharmacy benefit services include formulary and specialty drug management, claims adjudication, pharmacy network administration, member support, and digital health integrations. The company uses a 100% pass-through, cost-plus model and works with plan sponsors as a fiduciary partner focused on medication affordability, regulatory compliance, clinical quality, and better health outcomes.
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Senior Client Services Executive, Pharmacy Benefits

Manage complex pharmacy benefit accounts for Navitus Health Solutions, shaping client strategies and supporting retention. Identify opportunities to expand services and improve cost, service, and health outcomes.

USUnited StatesALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriMTMontanaNENebraskaNVNevadaNJNew JerseyNYNew YorkNCNorth CarolinaOHOhioOKOklahomaOROregonPAPennsylvaniaTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWAWashingtonWIWisconsin
$85,064 – $104,373 / year
RemoteFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Back up client services executives and coordinators in their account responsibilities.
  • Prepare and present data for strategic business plans, VALUE summaries, and performance reports.
  • Investigate missed performance guarantees and present findings to assigned clients.
  • Train clients to use the client portal, Navi-Claim, and related tools.
  • Help resolve escalated member and client requests.
  • Identify and present ways clients can improve costs, service, and health outcomes.
  • Maintain client contracts and performance.
  • Travel to client sites and company headquarters.
  • Mentor coordinators and client services executives.
  • Manage existing pharmacy benefit management accounts.
  • Develop long-term account strategies with assigned clients.
  • Find opportunities to upsell and expand services through annual strategic business plans.
  • Support client retention, company strategic goals, and customer satisfaction.
  • Resolve customer issues involving contracts and reporting.
  • Coordinate with clinical account executives on clinical matters.
  • Lead projects and communicate across organizational levels.

Requirements

  • At least seven years of successful experience working directly with internal or external clients, including requirements gathering, persuasion, or sales techniques.
  • A bachelor's degree in business, marketing, or a related field is preferred.
  • Knowledge of the pharmacy benefit management or health care industry is preferred.
  • Strategic thinking and the ability to prepare and execute business plans to meet business objectives.
  • Ability to work independently and prioritize work to meet client needs.
  • Strong teamwork, commitment to sales and client service, and motivation to succeed.
  • Willingness to travel as needed to meet goals.
  • Excellent verbal and written communication, presentation, and negotiation skills.
  • Proficiency with PCs, Microsoft Office, email, and the internet.
  • Ability to manage coordinator-level resources.
  • Valid state driver's license and current automobile insurance.
  • Commitment to participating in, following, and supporting compliance program objectives.
  • Ability to interact consistently and respectfully with colleagues.

Benefits

  • Health, dental, and vision insurance with benefits described as top of industry.
  • 20 days of paid time off.
  • Four weeks of paid parental leave.
  • Nine paid holidays.
  • 401(k) with a company match of up to 5%, with no vesting requirement.
  • Adoption assistance program.
  • Flexible spending account.
  • Educational assistance and professional membership support.
  • Referral bonus program of up to $750.
  • STAR bonus with a 7.50% at-risk maximum.
  • Remote work option for eligible residents.

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