LogoFresh Jobs Ahead
Procentia - Pensions Software Solutions
Procentia - Pensions Software Solutions
51 – 200 Employees
B2BFintechSoftware
Procentia is a fintech and B2B software company developing technology for pension administration. Its IntelliPen platform brings core tools for defined benefit and defined contribution schemes into a cloud-based system, supporting automation, pension calculations, administrator workflows, and member self-service. Procentia’s software is designed to improve operational efficiency while giving pension scheme members clearer, more connected digital interactions. The company’s team works at the intersection of pensions, software engineering, and technology, with hiring opportunities likely to reflect its focus on building and supporting specialist pension administration products.
LinkedIn
Company Jobs

Client Services Analyst

Support Procentia clients using pension administration software by leading service reviews, analysing operational data, and coordinating governance and improvements across teams.

GBUnited Kingdom
£38,000 – £42,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Support Procentia’s Client Services & Support operating model.
  • Prepare client service reports and analyse operational data.
  • Coordinate service governance activities.
  • Lead monthly service reviews for assigned clients.
  • Share service performance findings, trends, and opportunities to improve.
  • Create and analyse service reports and dashboards.
  • Build client relationships and serve as a contact for service performance and governance.
  • Coordinate actions, risks, incidents, and service improvements across teams.
  • Work with Support, Product, Delivery, and Engineering to improve services and maintain high standards.
  • Help provide clients with proactive, high-quality service while upholding operational governance and reporting standards.

Requirements

  • Background in client services, service operations or delivery, customer success, or support operations.
  • Experience preparing or interpreting service reports, metrics, or operational data.
  • Confidence presenting information and leading structured meetings with clients or stakeholders.
  • Strong written and spoken communication.
  • Excellent organisation, follow-through, and attention to detail.
  • Able to coordinate contributions and actions across teams.
  • Comfortable working in an environment guided by service-level agreements.
  • Proficient with Microsoft Excel and Microsoft 365.

Benefits

  • 25 days of annual leave plus public holidays, rising to 28 days with service.
  • Carry over up to one week of annual leave.
  • Option to buy or sell up to one week of annual leave.
  • One volunteer day.
  • 5% employer pension contribution.
  • Life assurance.
  • Private medical insurance.
  • Employee Assistance Programme.
  • Healthcare cash plan.
  • Tusker electric car leasing scheme.
  • Hybrid working.

Related Jobs