Procentia - Pensions Software Solutions
Procentia - Pensions Software Solutions
51 – 200 Xodimlar
B2BDasturiy ta’minotFintex
Procentia pensiyalarni boshqarish uchun texnologiyalar ishlab chiqadigan fintech va B2B dasturiy ta’minot kompaniyasidir. Uning IntelliPen platformasi belgilangan nafaqa va belgilangan badal sxemalari uchun asosiy vositalarni bulutli tizimga birlashtirib, avtomatlashtirish, pensiya hisob-kitoblari, administratorlar ish jarayonlari va a’zolarning o‘z-o‘ziga xizmat ko‘rsatishini qo‘llab-quvvatlaydi. Procentia dasturiy ta’minoti operatsion samaradorlikni oshirish bilan birga, pensiya sxemasi a’zolariga yanada tushunarli va o‘zaro bog‘langan raqamli aloqalarni taqdim etish uchun ishlab chiqilgan. Kompaniya jamoasi pensiyalar, dasturiy ta’minot muhandisligi va texnologiyalar kesishmasida ishlaydi; ishga qabul qilish imkoniyatlari uning ixtisoslashgan pensiya boshqaruvi mahsulotlarini yaratish va qo‘llab-quvvatlashga qaratilgan e’tiborini aks ettirishi mumkin.

Client Services Analyst

Support Procentia clients using pension administration software by leading service reviews, analysing operational data, and coordinating governance and improvements across teams.

Tavsif

  • Support Procentia’s Client Services & Support operating model.
  • Prepare client service reports and analyse operational data.
  • Coordinate service governance activities.
  • Lead monthly service reviews for assigned clients.
  • Share service performance findings, trends, and opportunities to improve.
  • Create and analyse service reports and dashboards.
  • Build client relationships and serve as a contact for service performance and governance.
  • Coordinate actions, risks, incidents, and service improvements across teams.
  • Work with Support, Product, Delivery, and Engineering to improve services and maintain high standards.
  • Help provide clients with proactive, high-quality service while upholding operational governance and reporting standards.

Talablar

  • Background in client services, service operations or delivery, customer success, or support operations.
  • Experience preparing or interpreting service reports, metrics, or operational data.
  • Confidence presenting information and leading structured meetings with clients or stakeholders.
  • Strong written and spoken communication.
  • Excellent organisation, follow-through, and attention to detail.
  • Able to coordinate contributions and actions across teams.
  • Comfortable working in an environment guided by service-level agreements.
  • Proficient with Microsoft Excel and Microsoft 365.

Imtiyozlar

  • 25 days of annual leave plus public holidays, rising to 28 days with service.
  • Carry over up to one week of annual leave.
  • Option to buy or sell up to one week of annual leave.
  • One volunteer day.
  • 5% employer pension contribution.
  • Life assurance.
  • Private medical insurance.
  • Employee Assistance Programme.
  • Healthcare cash plan.
  • Tusker electric car leasing scheme.
  • Hybrid working.

O‘xshash ish o‘rinlari