Procentia - Pensions Software Solutions
Procentia - Pensions Software Solutions
51 – 200 Darbinieki
B2BFintechProgrammatūra
Procentia ir finanšu tehnoloģiju un B2B programmatūras uzņēmums, kas izstrādā tehnoloģijas pensiju administrēšanai. Tās IntelliPen platforma apvieno noteiktu labumu un noteiktu iemaksu pensiju shēmu galvenos rīkus mākoņbāzētā sistēmā, nodrošinot automatizāciju, pensiju aprēķinus, administratoru darba plūsmas un dalībnieku pašapkalpošanos. Procentia programmatūra ir izstrādāta, lai uzlabotu darbības efektivitāti un sniegtu pensiju shēmu dalībniekiem skaidrāku un savstarpēji labāk sasaistītu digitālo pieredzi. Uzņēmuma komanda darbojas pensiju, programmatūras izstrādes un tehnoloģiju krustpunktā, tāpēc darbā pieņemšanas iespējas, visticamāk, būs saistītas ar specializētu pensiju administrēšanas produktu izstrādi un atbalstu.

Client Services Analyst

Support Procentia clients using pension administration software by leading service reviews, analysing operational data, and coordinating governance and improvements across teams.

Apraksts

  • Support Procentia’s Client Services & Support operating model.
  • Prepare client service reports and analyse operational data.
  • Coordinate service governance activities.
  • Lead monthly service reviews for assigned clients.
  • Share service performance findings, trends, and opportunities to improve.
  • Create and analyse service reports and dashboards.
  • Build client relationships and serve as a contact for service performance and governance.
  • Coordinate actions, risks, incidents, and service improvements across teams.
  • Work with Support, Product, Delivery, and Engineering to improve services and maintain high standards.
  • Help provide clients with proactive, high-quality service while upholding operational governance and reporting standards.

Prasības

  • Background in client services, service operations or delivery, customer success, or support operations.
  • Experience preparing or interpreting service reports, metrics, or operational data.
  • Confidence presenting information and leading structured meetings with clients or stakeholders.
  • Strong written and spoken communication.
  • Excellent organisation, follow-through, and attention to detail.
  • Able to coordinate contributions and actions across teams.
  • Comfortable working in an environment guided by service-level agreements.
  • Proficient with Microsoft Excel and Microsoft 365.

Priekšrocības

  • 25 days of annual leave plus public holidays, rising to 28 days with service.
  • Carry over up to one week of annual leave.
  • Option to buy or sell up to one week of annual leave.
  • One volunteer day.
  • 5% employer pension contribution.
  • Life assurance.
  • Private medical insurance.
  • Employee Assistance Programme.
  • Healthcare cash plan.
  • Tusker electric car leasing scheme.
  • Hybrid working.

Saistītās vakances

LifeStance Health

Licensed Mental Health Counselor (LMHC) — Rhode Island

LifeStance Health

Provide outpatient behavioral healthcare to children, adolescents, and adults through LifeStance Health’s clinics and telemedicine services. Deliver personalized care as part of a collaborative clinical team.

Atvērt
HETI

Senior Risk Management Consultant – HETI

HETI

HETI seeks an experienced risk management consultant to assess insurance risks and provide environmental health and safety services. The part-time hybrid role is primarily remote, with occasional local site visits.

Atvērt
HETI

Risk Management Consultant

HETI

Part-time consultant conducting insurance risk assessments and industrial hygiene work, with mostly remote work and occasional local site visits. The role supports HETI’s environmental health and safety consulting network.

Atvērt