Remote Healthcare Virtual Assistant (Mexico, Part-Time)
My Hero VA
Manage caregiver documentation, credentials, and training coordination for a U.S. staffing agency. This remote role is based in Mexico and offers 25 hours per week.
Open
NEP Group, Inc. is a global media technology company supporting live events, television, and virtual productions. Its end-to-end services span mobile production, studio operations, live broadcasting, video rigging, augmented and virtual reality, and post-production. With more than 200 mobile production units and 83 studios worldwide, NEP helps media and entertainment clients produce, manage, and distribute content across platforms.
Senior Manager, Client Services Growth - NEP Group (Onsite, United States)
Lead post-sale client services for NEP Group’s live sports and entertainment production operations. Own onboarding, service delivery, account health, renewals, and growth across strategic client relationships.
Description
- Manage daily relationships with client operations leaders, production stakeholders, and technical, finance, and procurement contacts
- Coordinate assigned accounts with Sales, Operations, Engineering, Production Services, and regional teams
- Lead client onboarding, account planning, and visibility into service delivery
- Maintain account plans, stakeholder maps, escalation procedures, and renewal schedules
- Oversee issue resolution, client communications, and service-quality initiatives
- Represent client needs and feedback across the organization
- Support renewals, expansion opportunities, and sustained account performance
Requirements
- Bring 7+ years of experience in client services, account management, customer success, technical account management, broadcast operations, or a related field
- Have experience supporting complex clients in media, technology, sports, entertainment, managed services, or related environments
- Demonstrate strong stakeholder management, communication, and organizational capabilities
- Navigate technical and operational conversations while coordinating work across multiple functions
- Salesforce, account planning, client reporting, contract records, forecast inputs, or similar commercial systems experience is preferred
- Have coordinated complex accounts involving multiple facilities, business units, technical teams, or service lines
- Experience partnering with Sales on renewals, upsell opportunities, client insights, and long-term account planning is preferred
- Be able to travel approximately 25% for client meetings, facility visits, and industry events
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