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Thrive Communities
Thrive Communities
201 – 500 Employees
ConsultingLogisticsMarketing
Thrive Communities manages residential properties with a focus on creating welcoming places residents are proud to call home. Its work spans the property lifecycle, from pre-development planning through renovation and ongoing management, with community building and tenant satisfaction at the center. The company combines the resources of a larger management firm with the attentive approach of a boutique operator to help each property reach its potential and deliver a stronger resident experience.
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Remote Support Services Specialist – Illinois

Remote support role serving residents, vendors, and property teams for an Illinois property management company. Responsibilities include service requests, records, scheduling, and customer communication.

USUnited StatesILIllinois
$28 – $35 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredGeneralSupport Specialist

Description

  • Act as the initial contact for residents, prospective residents, vendors, property teams, and internal departments
  • Support residents, consumers, and vendors through phone, email, and online channels
  • Deliver prompt, professional, solutions-focused assistance
  • Address service inquiries, account questions, scheduling, and other general needs
  • Communicate clearly and transparently, escalating complex concerns to the appropriate departments
  • Coordinate and monitor service requests through completion
  • Arrange appointments and keep residents and property teams informed
  • Work with internal departments and service providers to ensure timely follow-up
  • Maintain visibility into service histories and outstanding requests
  • Support operational processes that improve service delivery and resident satisfaction
  • Keep resident, vendor, and service information accurate and current
  • Complete data entry, records administration, and other administrative tasks
  • Prepare and maintain activity records for support operations
  • Follow company policies, procedures, and data privacy requirements
  • Collaborate with property management teams and internal departments
  • Take part in team meetings, training, and professional development activities
  • Recognize opportunities to improve processes and service quality
  • Contribute to a cooperative and collaborative service culture
  • Meet objectives for resident and client experience, record accuracy, proactive troubleshooting, productivity, quality, and service

Requirements

  • GED, high school diploma, or equivalent qualification
  • At least one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related area
  • Excellent written and verbal communication abilities
  • Strong organizational and time-management skills
  • Ability to organize work effectively and manage multiple tasks
  • Careful attention to detail and commitment to accuracy
  • Experience with Microsoft Office, Google Workspace, and web-based business applications
  • Reliable high-speed internet access and a dedicated workspace
  • Ability to work independently, take initiative, and stay connected with a distributed team
  • Associate or bachelor’s degree preferred
  • Experience in property management, multifamily housing, resident services, hospitality, customer assistance, or a related business preferred
  • Experience with CRM, ticketing, property management, or customer service software preferred
  • Experience working with remote or distributed teams preferred
  • Strong dispute-resolution and problem-solving skills preferred

Benefits

  • Home-based work environment with flexible working arrangements
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Vacation and other time off
  • Employee Assistance Program
  • Professional development reimbursement
  • Training and career advancement opportunities
  • Employee health and wellness services
  • Collaborative and inclusive workplace

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