Genesis Call Center, LLC
Genesis Call Center, LLC
51 – 200 Employees
ConsultingHealthcareLogistics
Genesis Call Center, LLC is a remote customer care and call center services provider founded in 2013. Its distributed team delivers customer service, technical support, sales assistance, and specialized services for clients in sectors including logistics, consulting, and healthcare. Services include medical consultation request processing and roadside assistance, with remote agents supporting national brands across the United States. Genesis Call Center, LLC hires for work-from-home roles and provides training, onboarding, and resources for its remote workforce.

Remote Inbound Customer Service Representative

Provide remote inbound customer service for major U.S. brands through Genesis Call Center’s cloud-based systems. Support customer questions, service requests, account needs, and product assistance.

Description

  • Manage inbound interactions for major brands
  • Resolve customer questions, service requests, account needs, and product-support inquiries
  • Use guided systems and reference resources to provide consistent customer care
  • Represent the brand with professionalism, accuracy, and adherence to service standards
  • Pass client-specific assessments and certification before beginning customer service

Requirements

  • High school diploma or GED
  • At least 18 years old
  • Authorized to work in the United States
  • U.S. resident, excluding CA, CO, CT, MA, MD, NY, OR, WA, and WI
  • Able to follow detailed processes and meet performance expectations
  • Strong verbal communication and active listening skills
  • Comfortable using computer applications and web-based tools
  • Able to work independently while remaining accountable to assigned schedules
  • Previous call center or customer service experience preferred
  • Spanish-English bilingual ability preferred but not required
  • Familiarity with phone-based or computer-based support environments
  • Able to complete multi-step onboarding, including client-specific assessments, a basic background check, and certification training before service begins

Benefits

  • Flexible scheduling options available after certification
  • Paid training after successful client certification
  • W2 employment with payroll, workplace protections, and employment stability
  • Paid time off
  • Optional supplemental insurance through Aflac
  • Household telehealth access through MDLive
  • Performance-based incentive opportunities
  • Career progression opportunities in support, quality assurance, and leadership
  • Applicant information handled confidentially under EEO guidelines

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