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Labcorp
Labcorp
BiotechnologyHealthcarePharmaceuticals
Labcorp combines laboratory testing, diagnostics, drug development, and scientific data to support healthcare providers, hospitals, pharmaceutical companies, researchers, and patients. Its global operations serve more than 160 million patients each year, with teams working across a broad laboratory network and more than 100 countries. The company applies advanced technologies, including artificial intelligence and digital tools, to accelerate clinical research, enable precision medicine initiatives such as cell and gene therapies and oncology diagnostics, and help inform medical decisions. Labcorp’s careers span healthcare, pharmaceuticals, biotechnology, laboratory science, technology, and drug development.
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Remote Customer Service Support Representative I – North Carolina

Handle billing questions, receivables, and payment plans for Labcorp Genetics patients in this remote customer service role. Assist patients, healthcare providers, and insurers by phone with account and payment inquiries.

USUnited StatesNCNorth Carolina
$17 – $21 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Take a high volume of incoming calls from patients, medical offices, and private insurers.
  • Call customers to address outstanding patient balances and respond to account questions.
  • Set up payment plans for patients with unpaid balances.
  • Research and resolve patient questions during calls using multiple systems and information sources.
  • Meet performance and service quality targets.
  • Complete structured training and learn the processes required for the role.
  • Act as a first point of contact for patients, provider offices, and insurers about billing and patient accounts.
  • Answer customer questions and explain available payment options.

Requirements

  • High school diploma or GED.
  • At least one year of customer service experience.
  • Preferred: At least one year of call center or healthcare customer service experience.
  • Preferred: At least one year of medical billing, insurance claims, and explanation of benefits (EOB) experience.
  • Preferred: At least one year of patient billing experience.
  • Preferred: At least one year of billing experience in women’s health, genetics, or oncology specialty testing.
  • Preferred: At least one year of molecular testing reimbursement experience.
  • Preferred: At least one year of Medicare and Medicaid experience.
  • Preferred: English and Spanish bilingual ability.
  • Strong spoken and written communication skills.
  • Ability to explain coverage, costs, and financial responsibility for women’s health, genetics, and oncology testing clearly and empathetically.
  • Ability to establish protocols and procedures and work across teams.
  • Ability to learn in a fast-paced setting.
  • Careful attention to detail.
  • Ability to work independently and collaboratively.
  • Strong organizational skills.
  • Comfort navigating multiple screens and computer applications.
  • Skill in entering alphanumeric data.
  • Ability to explain billing or account details clearly and professionally.
  • Customer-focused skills in resolving problems and inquiries.
  • Ability to follow confidentiality, privacy, and regulatory compliance requirements.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition reimbursement
  • Employee stock purchase plan

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