Remote Insurance Sales Representative (Call Center)
Applicant AI
Sell life and health insurance by phone for a Chilean call center in a fully remote, Monday-to-Friday role. The position offers commissions and target-based bonuses.
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Labcorp प्रयोगशाला परीक्षण, निदान, दवा विकास और वैज्ञानिक डेटा को एकीकृत करके स्वास्थ्य सेवा प्रदाताओं, अस्पतालों, दवा कंपनियों, शोधकर्ताओं और मरीजों की सहायता करता है। इसके वैश्विक संचालन हर वर्ष 16 करोड़ से अधिक मरीजों की सेवाएं देते हैं, और इसकी टीमें व्यापक प्रयोगशाला नेटवर्क तथा 100 से अधिक देशों में काम करती हैं। कंपनी कृत्रिम बुद्धिमत्ता और डिजिटल उपकरणों सहित उन्नत तकनीकों का उपयोग करके क्लिनिकल शोध को तेज करती है, सेल और जीन थेरेपी तथा ऑन्कोलॉजी निदान जैसी सटीक चिकित्सा पहलों को सक्षम बनाती है और चिकित्सकीय निर्णयों के लिए उपयोगी जानकारी उपलब्ध कराती है। Labcorp में करियर स्वास्थ्य सेवा, फार्मास्यूटिकल्स, जैव प्रौद्योगिकी, प्रयोगशाला विज्ञान, प्रौद्योगिकी और दवा विकास जैसे क्षेत्रों में हैं।
Remote Customer Service Support Representative I – North Carolina
Handle billing questions, receivables, and payment plans for Labcorp Genetics patients in this remote customer service role. Assist patients, healthcare providers, and insurers by phone with account and payment inquiries.
विवरण
- Take a high volume of incoming calls from patients, medical offices, and private insurers.
- Call customers to address outstanding patient balances and respond to account questions.
- Set up payment plans for patients with unpaid balances.
- Research and resolve patient questions during calls using multiple systems and information sources.
- Meet performance and service quality targets.
- Complete structured training and learn the processes required for the role.
- Act as a first point of contact for patients, provider offices, and insurers about billing and patient accounts.
- Answer customer questions and explain available payment options.
आवश्यकताएँ
- High school diploma or GED.
- At least one year of customer service experience.
- Preferred: At least one year of call center or healthcare customer service experience.
- Preferred: At least one year of medical billing, insurance claims, and explanation of benefits (EOB) experience.
- Preferred: At least one year of patient billing experience.
- Preferred: At least one year of billing experience in women’s health, genetics, or oncology specialty testing.
- Preferred: At least one year of molecular testing reimbursement experience.
- Preferred: At least one year of Medicare and Medicaid experience.
- Preferred: English and Spanish bilingual ability.
- Strong spoken and written communication skills.
- Ability to explain coverage, costs, and financial responsibility for women’s health, genetics, and oncology testing clearly and empathetically.
- Ability to establish protocols and procedures and work across teams.
- Ability to learn in a fast-paced setting.
- Careful attention to detail.
- Ability to work independently and collaboratively.
- Strong organizational skills.
- Comfort navigating multiple screens and computer applications.
- Skill in entering alphanumeric data.
- Ability to explain billing or account details clearly and professionally.
- Customer-focused skills in resolving problems and inquiries.
- Ability to follow confidentiality, privacy, and regulatory compliance requirements.
लाभ
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) plan
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition reimbursement
- Employee stock purchase plan
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