LogoFresh Jobs Ahead
Labcorp
Labcorp
BiotexnologiyaFarmatsevtika mahsulotlariSog‘liqni saqlash
Labcorp tibbiyot xizmati ko‘rsatuvchilar, shifoxonalar, farmatsevtika kompaniyalari, tadqiqotchilar va bemorlarni qo‘llab-quvvatlash uchun laboratoriya tekshiruvlari, diagnostika, dori vositalarini ishlab chiqish va ilmiy ma’lumotlarni birlashtiradi. Kompaniyaning global faoliyati har yili 160 milliondan ortiq bemorga xizmat ko‘rsatadi, jamoalari esa keng laboratoriyalar tarmog‘i va 100 dan ortiq mamlakatda ishlaydi. Kompaniya klinik tadqiqotlarni jadallashtirish, hujayra va gen terapiyalari hamda onkologik diagnostika kabi aniq tibbiyot tashabbuslarini rivojlantirish va tibbiy qarorlar qabul qilishga yordam berish uchun sun’iy intellekt va raqamli vositalarni o‘z ichiga olgan ilg‘or texnologiyalardan foydalanadi. Labcorpdagi karyera yo‘nalishlari tibbiyot, farmatsevtika, biotexnologiya, laboratoriya fanlari, texnologiya va dori vositalarini ishlab chiqishni qamrab oladi.
LinkedIn
Kompaniyadagi ish o‘rinlari

Remote Customer Service Support Representative I – North Carolina

Handle billing questions, receivables, and payment plans for Labcorp Genetics patients in this remote customer service role. Assist patients, healthcare providers, and insurers by phone with account and payment inquiries.

USAmerika Qo‘shma ShtatlariNCShimoliy Karolina
17 $ – 21 $ / soat
MasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Take a high volume of incoming calls from patients, medical offices, and private insurers.
  • Call customers to address outstanding patient balances and respond to account questions.
  • Set up payment plans for patients with unpaid balances.
  • Research and resolve patient questions during calls using multiple systems and information sources.
  • Meet performance and service quality targets.
  • Complete structured training and learn the processes required for the role.
  • Act as a first point of contact for patients, provider offices, and insurers about billing and patient accounts.
  • Answer customer questions and explain available payment options.

Talablar

  • High school diploma or GED.
  • At least one year of customer service experience.
  • Preferred: At least one year of call center or healthcare customer service experience.
  • Preferred: At least one year of medical billing, insurance claims, and explanation of benefits (EOB) experience.
  • Preferred: At least one year of patient billing experience.
  • Preferred: At least one year of billing experience in women’s health, genetics, or oncology specialty testing.
  • Preferred: At least one year of molecular testing reimbursement experience.
  • Preferred: At least one year of Medicare and Medicaid experience.
  • Preferred: English and Spanish bilingual ability.
  • Strong spoken and written communication skills.
  • Ability to explain coverage, costs, and financial responsibility for women’s health, genetics, and oncology testing clearly and empathetically.
  • Ability to establish protocols and procedures and work across teams.
  • Ability to learn in a fast-paced setting.
  • Careful attention to detail.
  • Ability to work independently and collaboratively.
  • Strong organizational skills.
  • Comfort navigating multiple screens and computer applications.
  • Skill in entering alphanumeric data.
  • Ability to explain billing or account details clearly and professionally.
  • Customer-focused skills in resolving problems and inquiries.
  • Ability to follow confidentiality, privacy, and regulatory compliance requirements.

Imtiyozlar

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition reimbursement
  • Employee stock purchase plan

O‘xshash ish o‘rinlari