Labcorp
Labcorp
Labcorp денсаулық сақтау қызметтерін жеткізушілерге, ауруханаларға, фармацевтикалық компанияларға, зерттеушілерге және пациенттерге қолдау көрсету үшін зертханалық тестілеуді, диагностика жасауды, дәрі-дәрмек әзірлеуді және ғылыми деректерді біріктіреді. Компанияның жаһандық операциялары жыл сайын 160 миллионнан астам пациентке қызмет көрсетеді, ал оның командалары кең зертханалар желісі мен 100-ден астам елде жұмыс істейді. Компания клиникалық зерттеулерді жеделдету, жасушалық және гендік терапия, онкологиялық диагностика сияқты дәл медицина бастамаларын дамыту және медициналық шешімдер қабылдауға көмектесу үшін жасанды интеллект пен цифрлық құралдарды қоса алғанда, озық технологияларды қолданады. Labcorp-тағы мансап мүмкіндіктері денсаулық сақтау, фармацевтика, биотехнология, зертхана ғылымы, технология және дәрі-дәрмек әзірлеу салаларын қамтиды.

Remote Customer Service Support Representative I – North Carolina

Handle billing questions, receivables, and payment plans for Labcorp Genetics patients in this remote customer service role. Assist patients, healthcare providers, and insurers by phone with account and payment inquiries.

Сипаттама

  • Take a high volume of incoming calls from patients, medical offices, and private insurers.
  • Call customers to address outstanding patient balances and respond to account questions.
  • Set up payment plans for patients with unpaid balances.
  • Research and resolve patient questions during calls using multiple systems and information sources.
  • Meet performance and service quality targets.
  • Complete structured training and learn the processes required for the role.
  • Act as a first point of contact for patients, provider offices, and insurers about billing and patient accounts.
  • Answer customer questions and explain available payment options.

Талаптар

  • High school diploma or GED.
  • At least one year of customer service experience.
  • Preferred: At least one year of call center or healthcare customer service experience.
  • Preferred: At least one year of medical billing, insurance claims, and explanation of benefits (EOB) experience.
  • Preferred: At least one year of patient billing experience.
  • Preferred: At least one year of billing experience in women’s health, genetics, or oncology specialty testing.
  • Preferred: At least one year of molecular testing reimbursement experience.
  • Preferred: At least one year of Medicare and Medicaid experience.
  • Preferred: English and Spanish bilingual ability.
  • Strong spoken and written communication skills.
  • Ability to explain coverage, costs, and financial responsibility for women’s health, genetics, and oncology testing clearly and empathetically.
  • Ability to establish protocols and procedures and work across teams.
  • Ability to learn in a fast-paced setting.
  • Careful attention to detail.
  • Ability to work independently and collaboratively.
  • Strong organizational skills.
  • Comfort navigating multiple screens and computer applications.
  • Skill in entering alphanumeric data.
  • Ability to explain billing or account details clearly and professionally.
  • Customer-focused skills in resolving problems and inquiries.
  • Ability to follow confidentiality, privacy, and regulatory compliance requirements.

Артықшылықтар

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition reimbursement
  • Employee stock purchase plan

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