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Labcorp
Labcorp
BiotehnologijaFarmacevtski izdelkiZdravstveno varstvo
Labcorp združuje laboratorijsko testiranje, diagnostiko, razvoj zdravil in znanstvene podatke za podporo zdravstvenim delavcem, bolnišnicam, farmacevtskim podjetjem, raziskovalcem in pacientom. Njeno globalno poslovanje vsako leto oskrbi več kot 160 milijonov pacientov, ekipe pa delujejo v obsežni laboratorijski mreži in v več kot 100 državah. Podjetje uporablja napredne tehnologije, vključno z umetno inteligenco in digitalnimi orodji, za pospeševanje kliničnih raziskav, omogočanje pobud na področju precizne medicine, kot so celične in genske terapije ter onkološka diagnostika, ter pomoč pri sprejemanju medicinskih odločitev. Karierne možnosti v podjetju Labcorp obsegajo zdravstvo, farmacijo, biotehnologijo, laboratorijsko znanost, tehnologijo in razvoj zdravil.
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Delovna mesta v podjetju

Remote Customer Service Support Representative I – North Carolina

Handle billing questions, receivables, and payment plans for Labcorp Genetics patients in this remote customer service role. Assist patients, healthcare providers, and insurers by phone with account and payment inquiries.

USZdružene države AmerikeNCSeverna Karolina
17 $ – 21 $ / ura
Na daljavoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Take a high volume of incoming calls from patients, medical offices, and private insurers.
  • Call customers to address outstanding patient balances and respond to account questions.
  • Set up payment plans for patients with unpaid balances.
  • Research and resolve patient questions during calls using multiple systems and information sources.
  • Meet performance and service quality targets.
  • Complete structured training and learn the processes required for the role.
  • Act as a first point of contact for patients, provider offices, and insurers about billing and patient accounts.
  • Answer customer questions and explain available payment options.

Zahteve

  • High school diploma or GED.
  • At least one year of customer service experience.
  • Preferred: At least one year of call center or healthcare customer service experience.
  • Preferred: At least one year of medical billing, insurance claims, and explanation of benefits (EOB) experience.
  • Preferred: At least one year of patient billing experience.
  • Preferred: At least one year of billing experience in women’s health, genetics, or oncology specialty testing.
  • Preferred: At least one year of molecular testing reimbursement experience.
  • Preferred: At least one year of Medicare and Medicaid experience.
  • Preferred: English and Spanish bilingual ability.
  • Strong spoken and written communication skills.
  • Ability to explain coverage, costs, and financial responsibility for women’s health, genetics, and oncology testing clearly and empathetically.
  • Ability to establish protocols and procedures and work across teams.
  • Ability to learn in a fast-paced setting.
  • Careful attention to detail.
  • Ability to work independently and collaboratively.
  • Strong organizational skills.
  • Comfort navigating multiple screens and computer applications.
  • Skill in entering alphanumeric data.
  • Ability to explain billing or account details clearly and professionally.
  • Customer-focused skills in resolving problems and inquiries.
  • Ability to follow confidentiality, privacy, and regulatory compliance requirements.

Ugodnosti

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition reimbursement
  • Employee stock purchase plan

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