Outforce
Outforce
Outforce is an offshore recruitment and outsourcing company headquartered in Australia, with a substantial operating presence in the Philippines. It develops tailored talent solutions for businesses across industries, connecting them with offshore teams to support staffing needs and manage costs. Outforce’s work spans recruitment, consulting, and SaaS, serving clients worldwide.

Credit Control and Collections Analyst

Manage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.

Opis

  • Prepare accounts receivable, debtor performance, and management reports.
  • Track debtor activity, DSO, payment trends, and collections performance, and report findings.
  • Build cash flow forecasts using payment activity, expected receipts, and collection data.
  • Gather and compile reporting data from SAP, Vend, and other business systems.
  • Analyze customer accounts for trends, anomalies, and credit or collection risks, escalating significant issues.
  • Manage a portfolio of customer accounts and pursue overdue balances.
  • Contact customers by email and phone to follow up on overdue accounts and arrange payment.
  • Process customer payments and allocate receipts in financial systems.
  • Prepare and send customer statements and account correspondence.
  • Reconcile customer accounts and investigate discrepancies.
  • Resolve pricing, billing, and account queries with internal teams.
  • Issue credit notes and adjustments under approved procedures.
  • Escalate significant, aged, or disputed debts and carry out assigned recovery actions.
  • Process recharge invoices and other customer invoicing requests.
  • Record collection activity and customer communications.
  • Build positive customer relationships while meeting collection targets.
  • Create and maintain customer accounts and master data in SAP.
  • Review customer credit and monitor credit limits and account performance.
  • Carry out account reconciliations and other finance tasks.
  • Cover for finance team members during leave.
  • Contribute to finance projects, data cleansing, and system improvements.
  • Take on other duties as reasonably required.

Zahteve

  • Sound knowledge of accounts receivable, credit control, debt collection, and customer account management.
  • Ability to analyze financial and operational data, spot trends and exceptions, and produce accurate reports.
  • Understanding of customer credit information, limits, payment history, and credit risk indicators.
  • Strong investigation and problem-solving skills, including resolving account discrepancies.
  • Intermediate to advanced Microsoft Excel skills, including formulas, pivot tables, data analysis, reporting, and reconciliations.
  • Confident with financial software or ERP systems; SAP experience is preferred.
  • Ability to interpret financial and customer account information and identify issues for investigation or escalation.
  • Strong numerical accuracy and attention to detail when maintaining financial and customer master data.
  • Professional written and verbal communication skills.
  • At least 3–5 years of experience in accounts receivable, assistant accounting, credit control, or a similar role.
  • Experience in accounts receivable, customer account management, reconciliations, collections, and financial reporting.
  • Experience with financial systems or ERP platforms is preferred; SAP is an advantage.
  • Experience in a high-volume commercial, retail, wholesale, or FMCG setting is highly valued.
  • Intermediate to advanced Microsoft Excel skills.
  • A degree in accounting, finance, data analysis, or a related field, or equivalent experience.
  • Professional-level spoken and written English.
  • Ability to manage competing priorities and meet deadlines.

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