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Boldr
Boldr
501 – 1,000 Employees
ConsultingLogisticsMarketing
Boldr is a global managed outsourcing and employment services company that helps businesses build and operate distributed teams. As a certified B Corporation, it focuses on ethical outsourcing and develops customer experience, engineering, data, and technical teams as extensions of its clients’ brands. Boldr primarily supports companies in eCommerce and SaaS, providing global recruiting, onboarding, and performance management for more than 100 client partners. Its approach connects operational support with social sustainability, aiming to create lasting value for clients, team members, and the communities where it operates.
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Project-Based Customer Advocate – Hybrid Philippines

Support customers for Boldr by resolving inquiries, documenting and escalating issues, and helping improve service quality and satisfaction.

PHPhilippinesHybridContractJuniorNo degree requiredEnglish RequiredCustomer AdvocateCustomer Success
Cloud

Description

  • Provide customers with accurate, complete information through empathetic, courteous, and professional interactions
  • Document, prioritize, monitor, and resolve customer issues from initial report through completion
  • Escalate cases promptly and appropriately to meet customer and internal service expectations
  • Spot service gaps and propose practical improvements to customer support processes
  • Deliver high-quality support that strengthens customer satisfaction
  • Coordinate with external teams to maintain current product and service knowledge
  • Partner with internal and external teams to resolve customer needs

Requirements

  • Six months to one year of customer service experience through email, phone, or chat support
  • Working knowledge of cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office
  • Strong reading comprehension and clear verbal and written communication skills
  • Proven ability to manage phone interactions effectively
  • Ability to understand and explain complex concepts to customers verbally and in writing
  • Willingness and ability to learn new technologies, systems, and applications quickly
  • Openness to receiving feedback and applying it constructively
  • Intermediate knowledge of standard customer experience practices
  • Customer-focused mindset with the flexibility to support people with different needs and communication styles
  • Analytical and critical-thinking skills with careful attention to detail
  • Genuine commitment to client satisfaction

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