Boldr
Boldr
501 – 1 000 Қызметкерлер
КонсалтингЛогистикаМаркетинг
Boldr — бизнеске таратылған командаларды құруға және басқаруға көмектесетін, аутсорсинг пен жұмыспен қамту қызметтерін ұсынатын жаһандық компания. Сертификатталған B корпорациясы ретінде ол этикалық аутсорсингке мән береді және клиенттер брендтерінің жалғасы ретінде клиенттік тәжірибе, инженерия, деректер және техникалық командаларды дамытады. Boldr негізінен электрондық коммерция және SaaS салаларындағы компанияларға қолдау көрсетіп, 100-ден астам клиент серіктесі үшін жаһандық рекрутинг, жұмысқа бейімдеу және нәтижелілікті басқару қызметтерін ұсынады. Оның тәсілі операциялық қолдауды әлеуметтік тұрақтылықпен ұштастырып, клиенттер, команда мүшелері және өзі жұмыс істейтін қауымдастықтар үшін ұзақ мерзімді құндылық қалыптастыруға бағытталған.

Project-Based Customer Advocate – Hybrid Philippines

Support customers for Boldr by resolving inquiries, documenting and escalating issues, and helping improve service quality and satisfaction.

Сипаттама

  • Provide customers with accurate, complete information through empathetic, courteous, and professional interactions
  • Document, prioritize, monitor, and resolve customer issues from initial report through completion
  • Escalate cases promptly and appropriately to meet customer and internal service expectations
  • Spot service gaps and propose practical improvements to customer support processes
  • Deliver high-quality support that strengthens customer satisfaction
  • Coordinate with external teams to maintain current product and service knowledge
  • Partner with internal and external teams to resolve customer needs

Талаптар

  • Six months to one year of customer service experience through email, phone, or chat support
  • Working knowledge of cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office
  • Strong reading comprehension and clear verbal and written communication skills
  • Proven ability to manage phone interactions effectively
  • Ability to understand and explain complex concepts to customers verbally and in writing
  • Willingness and ability to learn new technologies, systems, and applications quickly
  • Openness to receiving feedback and applying it constructively
  • Intermediate knowledge of standard customer experience practices
  • Customer-focused mindset with the flexibility to support people with different needs and communication styles
  • Analytical and critical-thinking skills with careful attention to detail
  • Genuine commitment to client satisfaction

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