Boldr
Boldr
Boldr एक वैश्विक प्रबंधित आउटसोर्सिंग और रोजगार सेवाओं की कंपनी है, जो व्यवसायों को वितरित टीम बनाने और संचालित करने में सहायता करती है। प्रमाणित B कॉरपोरेशन के रूप में, यह नैतिक आउटसोर्सिंग पर ध्यान देती है और ग्राहक अनुभव, इंजीनियरिंग, डेटा तथा तकनीकी टीमों का विकास अपने ग्राहकों के ब्रांड के विस्तार के रूप में करती है। Boldr मुख्य रूप से ईकॉमर्स और SaaS कंपनियों को सेवाएँ देती है तथा 100 से अधिक ग्राहक साझेदारों के लिए वैश्विक भर्ती, ऑनबोर्डिंग और प्रदर्शन प्रबंधन प्रदान करती है। इसका दृष्टिकोण परिचालन सहायता को सामाजिक स्थिरता से जोड़ता है और इसका उद्देश्य ग्राहकों, टीम सदस्यों तथा उन समुदायों के लिए दीर्घकालिक मूल्य बनाना है जहाँ यह काम करती है।

Project-Based Customer Advocate – Hybrid Philippines

Support customers for Boldr by resolving inquiries, documenting and escalating issues, and helping improve service quality and satisfaction.

विवरण

  • Provide customers with accurate, complete information through empathetic, courteous, and professional interactions
  • Document, prioritize, monitor, and resolve customer issues from initial report through completion
  • Escalate cases promptly and appropriately to meet customer and internal service expectations
  • Spot service gaps and propose practical improvements to customer support processes
  • Deliver high-quality support that strengthens customer satisfaction
  • Coordinate with external teams to maintain current product and service knowledge
  • Partner with internal and external teams to resolve customer needs

आवश्यकताएँ

  • Six months to one year of customer service experience through email, phone, or chat support
  • Working knowledge of cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office
  • Strong reading comprehension and clear verbal and written communication skills
  • Proven ability to manage phone interactions effectively
  • Ability to understand and explain complex concepts to customers verbally and in writing
  • Willingness and ability to learn new technologies, systems, and applications quickly
  • Openness to receiving feedback and applying it constructively
  • Intermediate knowledge of standard customer experience practices
  • Customer-focused mindset with the flexibility to support people with different needs and communication styles
  • Analytical and critical-thinking skills with careful attention to detail
  • Genuine commitment to client satisfaction

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