Red Hat OpenShift Cloud Consultant
Red Hat
Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.
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Boldr kompaniyalarga taqsimlangan jamoalarni tuzish va boshqarishda yordam beradigan, autsorsing hamda xodimlarni ishga joylashtirish xizmatlarini ko‘rsatuvchi global kompaniyadir. Sertifikatlangan B korporatsiyasi sifatida u axloqiy autsorsingga e’tibor qaratadi hamda mijozlar brendlarining uzviy davomi sifatida mijozlar tajribasi, muhandislik, ma’lumotlar va texnik jamoalarni rivojlantiradi. Boldr asosan elektron tijorat va SaaS sohalaridagi kompaniyalarni qo‘llab-quvvatlaydi, 100 dan ortiq mijoz hamkorlari uchun global ishga yollash, ishga moslashtirish va samaradorlikni boshqarish xizmatlarini taqdim etadi. Uning yondashuvi operatsion yordamni ijtimoiy barqarorlik bilan uyg‘unlashtirib, mijozlar, jamoa a’zolari va faoliyat yuritadigan hamjamiyatlar uchun uzoq muddatli qiymat yaratishga intiladi.
Project-Based Customer Advocate – Hybrid Philippines
Support customers for Boldr by resolving inquiries, documenting and escalating issues, and helping improve service quality and satisfaction.
Tavsif
- Provide customers with accurate, complete information through empathetic, courteous, and professional interactions
- Document, prioritize, monitor, and resolve customer issues from initial report through completion
- Escalate cases promptly and appropriately to meet customer and internal service expectations
- Spot service gaps and propose practical improvements to customer support processes
- Deliver high-quality support that strengthens customer satisfaction
- Coordinate with external teams to maintain current product and service knowledge
- Partner with internal and external teams to resolve customer needs
Talablar
- Six months to one year of customer service experience through email, phone, or chat support
- Working knowledge of cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office
- Strong reading comprehension and clear verbal and written communication skills
- Proven ability to manage phone interactions effectively
- Ability to understand and explain complex concepts to customers verbally and in writing
- Willingness and ability to learn new technologies, systems, and applications quickly
- Openness to receiving feedback and applying it constructively
- Intermediate knowledge of standard customer experience practices
- Customer-focused mindset with the flexibility to support people with different needs and communication styles
- Analytical and critical-thinking skills with careful attention to detail
- Genuine commitment to client satisfaction
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