Boldr

501 – 1.000 Angajați

Boldr este o companie globală de servicii de externalizare gestionată și servicii de ocupare a forței de muncă, care ajută companiile să creeze și să coordoneze echipe distribuite. În calitate de companie certificată B Corporation, se concentrează pe externalizarea etică și dezvoltă echipe de experiență a clienților, inginerie, date și tehnologie ca extensii ale brandurilor clienților săi. Boldr sprijină în principal companii din comerțul electronic și din domeniul software ca serviciu, oferind recrutare globală, integrarea noilor angajați și managementul performanței pentru peste 100 de parteneri clienți. Abordarea sa conectează sprijinul operațional cu sustenabilitatea socială, urmărind să creeze valoare durabilă pentru clienți, membrii echipelor și comunitățile în care își desfășoară activitatea.

Locurile de muncă ale companiei

Project-Based Customer Advocate – Hybrid Philippines

Support customers for Boldr by resolving inquiries, documenting and escalating issues, and helping improve service quality and satisfaction.

acum 7 zile

Filipine Hibrid Contract Junior Nu este necesară o diplomă Limbă Obligatorie: engleză Avocatul clientului Succesul clienților

Cloud

Descriere

Provide customers with accurate, complete information through empathetic, courteous, and professional interactions
Document, prioritize, monitor, and resolve customer issues from initial report through completion
Escalate cases promptly and appropriately to meet customer and internal service expectations
Spot service gaps and propose practical improvements to customer support processes
Deliver high-quality support that strengthens customer satisfaction
Coordinate with external teams to maintain current product and service knowledge
Partner with internal and external teams to resolve customer needs

Cerințe

Six months to one year of customer service experience through email, phone, or chat support
Working knowledge of cloud applications such as Google Drive, Google Sheets, and Google Docs, along with Microsoft Office
Strong reading comprehension and clear verbal and written communication skills
Proven ability to manage phone interactions effectively
Ability to understand and explain complex concepts to customers verbally and in writing
Willingness and ability to learn new technologies, systems, and applications quickly
Openness to receiving feedback and applying it constructively
Intermediate knowledge of standard customer experience practices
Customer-focused mindset with the flexibility to support people with different needs and communication styles
Analytical and critical-thinking skills with careful attention to detail
Genuine commitment to client satisfaction

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Project-Based Customer Advocate – Hybrid Philippines

Support customers for Boldr by resolving inquiries, documenting and escalating issues, and helping improve service quality and satisfaction.

Descriere

Cerințe

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