Senior Salesforce Technical Architect
Yudrio, Inc.Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.
Open
SupportNinja provides flexible outsourcing services for businesses that need to expand their capabilities without proportionally increasing internal headcount. Its work spans customer experience, customer and technical support, content moderation, data processing, and finance and accounting. The company combines tailored service delivery with AI-enabled solutions to help more than 200 businesses improve operations and pursue growth. Founded in 2015, SupportNinja operates in the B2B and SaaS space.
Partnership Manager - SupportNinja - United States Remote
SupportNinja is hiring a Partnership Manager to expand advisor, consultant, and broker referral channels for its technology-focused CX and BPO services. The role turns partner relationships into qualified sales opportunities and revenue.
Description
- Manage and expand relationships with outsourcing advisors, consultants, and brokers
- Act as the main contact for external partner relationships
- Find, recruit, and onboard new referral partners
- Develop an advisory-firm pipeline aligned with target industries and deal sizes
- Oversee referrals from intake and qualification through handoff to sales
- Monitor deal progress and follow up with referring partners
- Promote partner-sourced opportunities internally
- Work with sales, solutions, and marketing to support rapid response and a strong prospect experience
- Train partners on service offerings, technology, and competitive differentiators
- Plan and deliver partner engagement activities, including check-ins, business reviews, newsletters, and co-marketing
- Represent the company at industry events, advisor conferences, and networking opportunities
- Maintain partner performance and referral-pipeline data in the CRM
- Report on partner-generated pipeline, conversion performance, and revenue
- Partner with marketing to create enablement materials such as one-pagers, case studies, and battlecards
- Share market insight with leadership on partner needs, competitive positioning, and emerging outsourcing-advisory trends
Requirements
- Three to five years of experience in partnerships, channel sales, business development, or client-facing work within BPO, BPS, or outsourcing
- Demonstrated success building and managing referral or channel pipelines that generated closed revenue
- Strong relationship-management skills and experience serving as the main contact for an external influencer network
- Excellent written and verbal communication
- Ability to present a technology-focused BPO offering credibly to experienced advisors
- Experience using CRM platforms such as HubSpot or Salesforce
- Self-directed and organized, with the ability to manage multiple partners independently
- Willingness to travel approximately 15% to 25% for industry events and in-person partner meetings
- Availability during US business hours
- Familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers preferred
- Previous experience with a BPO, BPS, or CX outsourcing provider, or with an advisory or consulting organization in this ecosystem, preferred
- Experience creating partner enablement programs or co-marketing campaigns from the ground up, preferred
Benefits
- Remote work setup
- Company-provided equipment
- Opportunity to support career growth through high-impact global partnerships
Related Jobs
Field Service Engineer, Semiconductor Equipment
EBARA Precision Machinery Europe (EPME)
Install, troubleshoot, and maintain semiconductor equipment for EBARA Precision Machinery Europe, providing on-site customer support across international sites.
Open
Smart Home Automation Business Development Executive
SPERTON - Where Great People Meet51 – 200 Employees
Drive sales of Smartwitz Marketing Solutions’ smart home automation products in Navi Mumbai. Manage client relationships, demonstrations, proposals, and opportunities through installation.
Open
Senior International Sales Manager, PV Mounting Systems
Personalberatung PillongLead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.
Open
Marketing Manager, Hybrid in Hamburg
Inkster GmbHLead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.
Open
Remote Banking Business Analyst
Mendelson & Co.Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.
Open
Sales Representative – Salon Software, Braunschweig
SalonkeeHelp Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.
Open
Salonkee Sales Representative (Career Changer) – Hannover
SalonkeeGrow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.
Open
Head of Content and Course Design
EF Education First Teachers
Lead K–12 curriculum development and course production at Efekta Education, overseeing digital and print learning workflows across international markets.
Open
Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open