IT Systems Analyst, Card Applications
Qualysoft
Support the infrastructure, monitoring, and day-to-day operation of card applications at Qualysoft. Work with banking technology teams on non-functional design and improvements.
Open
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Onsite Customer Service Representative at TDCX in the Philippines
Support TDCX customers across communication channels by resolving issues, closing cases, and improving customer satisfaction. TDCX is a global customer experience and business process outsourcing provider.
Description
- Deliver helpful customer support through relevant communication channels.
- Understand customer needs, investigate issues, and develop suitable solutions.
- Clear up confusion and tailor responses to each customer's needs.
- Resolve issues on first contact where possible, and follow up effectively with service partners and internal teams.
- Close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support high customer satisfaction.
- Build lasting customer relationships by providing attentive, proactive support.
- Handle other duties assigned by management within the role's employment category and contribute to the continual improvement of TDCX's Quality Management System.
Requirements
- A diploma or higher qualification in any field; fresh graduates are welcome to apply.
- Related work experience is preferred, with two years requested for the role.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette, tone, grammar, and articulation.
- Confidence using computers and multiple systems, with the ability to learn new tools.
- Excellent spoken and written English skills, plus proficiency in the language of the supported market.
Benefits
- Competitive pay and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture.
- Convenient location with direct public transport links.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The opportunity to work for a global company recognized with hundreds of industry awards.
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