TDCX ponuja rešitve za uporabniško izkušnjo, ki podjetjem pomagajo komunicirati s strankami in jim zagotavljati podporo prek več kanalov. Njegova ponudba poudarja varno sporočanje, ki upošteva zasebnost, hkrati pa omogoča sodelovanje skupnosti in skupinske pogovore, zaradi česar interakcije ostajajo urejene in dostopne. Profil podjetja je lahko zanimiv za strokovnjake, ki raziskujejo priložnosti na področju uporabniške izkušnje, komunikacijskih storitev in povezanih poslovnih podpornih dejavnosti.
Onsite Customer Service Representative at TDCX in the Philippines
Support TDCX customers across communication channels by resolving issues, closing cases, and improving customer satisfaction. TDCX is a global customer experience and business process outsourcing provider.
Opis
- Deliver helpful customer support through relevant communication channels.
- Understand customer needs, investigate issues, and develop suitable solutions.
- Clear up confusion and tailor responses to each customer's needs.
- Resolve issues on first contact where possible, and follow up effectively with service partners and internal teams.
- Close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support high customer satisfaction.
- Build lasting customer relationships by providing attentive, proactive support.
- Handle other duties assigned by management within the role's employment category and contribute to the continual improvement of TDCX's Quality Management System.
Zahteve
- A diploma or higher qualification in any field; fresh graduates are welcome to apply.
- Related work experience is preferred, with two years requested for the role.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette, tone, grammar, and articulation.
- Confidence using computers and multiple systems, with the ability to learn new tools.
- Excellent spoken and written English skills, plus proficiency in the language of the supported market.
Ugodnosti
- Competitive pay and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture.
- Convenient location with direct public transport links.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The opportunity to work for a global company recognized with hundreds of industry awards.