TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
Onsite Customer Service Representative at TDCX in the Philippines
Support TDCX customers across communication channels by resolving issues, closing cases, and improving customer satisfaction. TDCX is a global customer experience and business process outsourcing provider.
Apraksts
- Deliver helpful customer support through relevant communication channels.
- Understand customer needs, investigate issues, and develop suitable solutions.
- Clear up confusion and tailor responses to each customer's needs.
- Resolve issues on first contact where possible, and follow up effectively with service partners and internal teams.
- Close cases in line with service standards.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support high customer satisfaction.
- Build lasting customer relationships by providing attentive, proactive support.
- Handle other duties assigned by management within the role's employment category and contribute to the continual improvement of TDCX's Quality Management System.
Prasības
- A diploma or higher qualification in any field; fresh graduates are welcome to apply.
- Related work experience is preferred, with two years requested for the role.
- Strong time management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette, tone, grammar, and articulation.
- Confidence using computers and multiple systems, with the ability to learn new tools.
- Excellent spoken and written English skills, plus proficiency in the language of the supported market.
Priekšrocības
- Competitive pay and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture.
- Convenient location with direct public transport links.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The opportunity to work for a global company recognized with hundreds of industry awards.