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TDCX
TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Kompaniyadagi ish o‘rinlari

Onsite Customer Service Representative at TDCX in the Philippines

Support TDCX customers across communication channels by resolving issues, closing cases, and improving customer satisfaction. TDCX is a global customer experience and business process outsourcing provider.

PHFilippinOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Deliver helpful customer support through relevant communication channels.
  • Understand customer needs, investigate issues, and develop suitable solutions.
  • Clear up confusion and tailor responses to each customer's needs.
  • Resolve issues on first contact where possible, and follow up effectively with service partners and internal teams.
  • Close cases in line with service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow service procedures to support high customer satisfaction.
  • Build lasting customer relationships by providing attentive, proactive support.
  • Handle other duties assigned by management within the role's employment category and contribute to the continual improvement of TDCX's Quality Management System.

Talablar

  • A diploma or higher qualification in any field; fresh graduates are welcome to apply.
  • Related work experience is preferred, with two years requested for the role.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette, tone, grammar, and articulation.
  • Confidence using computers and multiple systems, with the ability to learn new tools.
  • Excellent spoken and written English skills, plus proficiency in the language of the supported market.

Imtiyozlar

  • Competitive pay and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Team activities and employee recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture.
  • Convenient location with direct public transport links.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • The opportunity to work for a global company recognized with hundreds of industry awards.

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