TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Onsite Customer Service Representative at TDCX in the Philippines

Support TDCX customers across communication channels by resolving issues, closing cases, and improving customer satisfaction. TDCX is a global customer experience and business process outsourcing provider.

विवरण

  • Deliver helpful customer support through relevant communication channels.
  • Understand customer needs, investigate issues, and develop suitable solutions.
  • Clear up confusion and tailor responses to each customer's needs.
  • Resolve issues on first contact where possible, and follow up effectively with service partners and internal teams.
  • Close cases in line with service standards.
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow service procedures to support high customer satisfaction.
  • Build lasting customer relationships by providing attentive, proactive support.
  • Handle other duties assigned by management within the role's employment category and contribute to the continual improvement of TDCX's Quality Management System.

आवश्यकताएँ

  • A diploma or higher qualification in any field; fresh graduates are welcome to apply.
  • Related work experience is preferred, with two years requested for the role.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette, tone, grammar, and articulation.
  • Confidence using computers and multiple systems, with the ability to learn new tools.
  • Excellent spoken and written English skills, plus proficiency in the language of the supported market.

लाभ

  • Competitive pay and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Team activities and employee recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture.
  • Convenient location with direct public transport links.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • The opportunity to work for a global company recognized with hundreds of industry awards.

संबंधित नौकरियाँ

Manulife

Bilingual Associate Manager, CAF Disability Claims

Manulife

Lead and develop Case Managers handling long-term disability claims for Canadian Armed Forces veterans at Manulife. Coach the team and improve case management outcomes.

खोलें
Bank of America

Bilingual Spanish Relationship Banker — Jamaica, NY

Bank of America

Serve Jamaica-area clients at Bank of America financial centers by explaining banking services and handling transactions. Understand clients’ priorities and connect them with financial solutions.

खोलें
Valet Living

Bilingual English-Spanish Order Processor, Remote

Valet Living

Process service orders remotely in English and Spanish while assisting clients and coordinating with branch teams. Keep property-service records accurate and provide timely updates.

खोलें
Bank of America

Bilingual Spanish Relationship Banker – Jamaica, NY

Bank of America

Serve Queens clients in Spanish and English, process banking transactions, and connect customers with relevant financial solutions. Assist Spanish-speaking customers at Bank of America financial centers.

खोलें
Snowflake

Senior Partner Development Manager, Technology Alliances

Snowflake
5,001 – 10,000 कर्मचारी
B2BSaaSउद्यम

Lead Snowflake’s strategic technology partnerships, shaping global co-sell, resale, marketing, and product integration efforts. Work with sales, technical, and executive teams to grow joint business across the Americas, EMEA, and APJ.

खोलें
Tokio Marine HCC

Senior Executive Relationship Manager, Distribution

Tokio Marine HCC

Build national broker partnerships and grow profitable distribution for Tokio Marine HCC. Lead strategic accounts, strengthen senior stakeholder relationships, and advance specialty insurance growth.

खोलें
Lloyds Banking Group

Agriculture SME Relationship Manager

Lloyds Banking Group

Manage relationships with farming businesses, overseeing client portfolios and credit risk. Provide tailored financial guidance and support clients as they explore sustainable growth.

खोलें
Charter Technology Solutions

Senior Client Manager, IT Services

Charter Technology Solutions

Advise Charter Technology Solutions clients on IT services, escalations, and technology plans. Oversee client relationships, health reviews, proposals, budgets, and the opportunity pipeline.

खोलें
RELX
Aleph Group, Inc

Client Partner, Digital Media Sales — South Africa

Aleph Group, Inc
1,001 – 5,000 कर्मचारी
फिनटेकविज्ञापनविपणन

Manage and grow a portfolio of small and midsized South African advertisers by selling partner-platform media solutions. The role combines new business development, campaign support, client relationships, and Salesforce-based revenue tracking.

खोलें