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Bupa is a global healthcare company serving individuals, families, businesses, and care residents through health insurance, subscriptions, private healthcare, dental services, and care homes. Its UK offering includes flexible insurance plans, pay-as-you-go GP appointments, targeted health screenings, and dental treatment through Bupa Dental Care. Bupa also supports mental health and publishes practical health information and resources online. With a large international workforce and a broad healthcare operation, Bupa offers a range of professional opportunities across insurance, clinical services, care, technology, and corporate functions.
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Reception Administrator

Welcome customers and manage appointments, records, payments and enquiries at Bupa’s Guildford health centre. Provide administrative support to clinical teams and help deliver a smooth customer experience.

GBUnited Kingdom
£27,900 / year
On-siteFull-timeMiddleSeniorEnglish RequiredAdministration

Description

  • Welcome customers and provide a professional, friendly experience from arrival to departure.
  • Handle incoming calls, emails and customer enquiries.
  • Administer appointments and bookings, including changes and cancellations in clinic systems.
  • Prepare customer documents and keep records accurate and up to date.
  • Process payments, invoices, credit notes and related financial administration.
  • Manage customer reports, results, correspondence and follow-ups within agreed timescales.
  • Keep reception and waiting areas clean, safe and welcoming.
  • Work with clinical colleagues to support customers and deliver excellent service.
  • Help maintain quality and compliance standards, support audits and follow health and safety procedures.

Requirements

  • Experience in customer service, reception or administration.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Excellent organisation and the ability to prioritise in a busy setting.
  • Good IT skills, including experience with Microsoft Office.
  • Accuracy and close attention to detail.
  • Ability to work independently and collaboratively.
  • GCSE-level education or equivalent.
  • Medical terminology knowledge is an advantage but not essential.
  • Availability to work Monday to Friday, with occasional Saturdays potentially required.
  • Availability for flexible rotating shifts: 7:00 am–3:30 pm or 9:00 am–5:30 pm.

Benefits

  • 25 days of annual leave, rising with length of service, with the option to buy or sell leave.
  • Bupa health insurance provided as a benefit in kind.
  • Enhanced pension plan and life insurance.
  • Access to health and wellbeing initiatives and benefits.
  • A guaranteed interview for disabled applicants who meet the minimum criteria.
  • Reasonable adjustments throughout the recruitment process.

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