„Bupa“ yra pasaulinė sveikatos priežiūros įmonė, teikianti paslaugas asmenims, šeimoms, įmonėms ir slaugos įstaigų gyventojams per sveikatos draudimą, prenumeratas, privačią sveikatos priežiūrą, odontologijos paslaugas ir slaugos namus. Jungtinėje Karalystėje „Bupa“ siūlo lanksčius draudimo planus, mokamas šeimos gydytojo konsultacijas, tikslinius sveikatos patikrinimus ir odontologinį gydymą per „Bupa Dental Care“. Įmonė taip pat teikia pagalbą psichikos sveikatos srityje ir internete skelbia praktišką sveikatos informaciją bei išteklius. Turėdama didelę tarptautinę darbuotojų komandą ir plačią sveikatos priežiūros veiklą, „Bupa“ siūlo įvairių profesinių galimybių draudimo, klinikinių paslaugų, slaugos, technologijų ir įmonės funkcijų srityse.
Reception Administrator
Welcome customers and manage appointments, records, payments and enquiries at Bupa’s Guildford health centre. Provide administrative support to clinical teams and help deliver a smooth customer experience.
Aprašymas
- Welcome customers and provide a professional, friendly experience from arrival to departure.
- Handle incoming calls, emails and customer enquiries.
- Administer appointments and bookings, including changes and cancellations in clinic systems.
- Prepare customer documents and keep records accurate and up to date.
- Process payments, invoices, credit notes and related financial administration.
- Manage customer reports, results, correspondence and follow-ups within agreed timescales.
- Keep reception and waiting areas clean, safe and welcoming.
- Work with clinical colleagues to support customers and deliver excellent service.
- Help maintain quality and compliance standards, support audits and follow health and safety procedures.
Reikalavimai
- Experience in customer service, reception or administration.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Excellent organisation and the ability to prioritise in a busy setting.
- Good IT skills, including experience with Microsoft Office.
- Accuracy and close attention to detail.
- Ability to work independently and collaboratively.
- GCSE-level education or equivalent.
- Medical terminology knowledge is an advantage but not essential.
- Availability to work Monday to Friday, with occasional Saturdays potentially required.
- Availability for flexible rotating shifts: 7:00 am–3:30 pm or 9:00 am–5:30 pm.
Privalumai
- 25 days of annual leave, rising with length of service, with the option to buy or sell leave.
- Bupa health insurance provided as a benefit in kind.
- Enhanced pension plan and life insurance.
- Access to health and wellbeing initiatives and benefits.
- A guaranteed interview for disabled applicants who meet the minimum criteria.
- Reasonable adjustments throughout the recruitment process.