Bupa
Bupa
Bupa este o companie globală de servicii medicale care deservește persoane, familii, companii și rezidenți ai unităților de îngrijire prin asigurări de sănătate, abonamente, servicii medicale private, servicii stomatologice și centre rezidențiale de îngrijire. Oferta sa din Regatul Unit include planuri de asigurare flexibile, consultații la medicul de familie plătite în funcție de utilizare, evaluări medicale specifice și tratamente stomatologice prin Bupa Dental Care. Bupa sprijină, de asemenea, sănătatea mintală și publică online informații și resurse practice despre sănătate. Cu o forță de muncă internațională numeroasă și operațiuni extinse în domeniul sănătății, Bupa oferă o gamă variată de oportunități profesionale în asigurări, servicii clinice, îngrijire, tehnologie și funcții corporative.

Reception Administrator

Welcome customers and manage appointments, records, payments and enquiries at Bupa’s Guildford health centre. Provide administrative support to clinical teams and help deliver a smooth customer experience.

Descriere

  • Welcome customers and provide a professional, friendly experience from arrival to departure.
  • Handle incoming calls, emails and customer enquiries.
  • Administer appointments and bookings, including changes and cancellations in clinic systems.
  • Prepare customer documents and keep records accurate and up to date.
  • Process payments, invoices, credit notes and related financial administration.
  • Manage customer reports, results, correspondence and follow-ups within agreed timescales.
  • Keep reception and waiting areas clean, safe and welcoming.
  • Work with clinical colleagues to support customers and deliver excellent service.
  • Help maintain quality and compliance standards, support audits and follow health and safety procedures.

Cerințe

  • Experience in customer service, reception or administration.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Excellent organisation and the ability to prioritise in a busy setting.
  • Good IT skills, including experience with Microsoft Office.
  • Accuracy and close attention to detail.
  • Ability to work independently and collaboratively.
  • GCSE-level education or equivalent.
  • Medical terminology knowledge is an advantage but not essential.
  • Availability to work Monday to Friday, with occasional Saturdays potentially required.
  • Availability for flexible rotating shifts: 7:00 am–3:30 pm or 9:00 am–5:30 pm.

Beneficii

  • 25 days of annual leave, rising with length of service, with the option to buy or sell leave.
  • Bupa health insurance provided as a benefit in kind.
  • Enhanced pension plan and life insurance.
  • Access to health and wellbeing initiatives and benefits.
  • A guaranteed interview for disabled applicants who meet the minimum criteria.
  • Reasonable adjustments throughout the recruitment process.

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