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Evri
Evri
5,001 – 10,000 Employees
eCommerceLogisticsTransport
Evri is a UK-based logistics and transport company that delivers parcels for online retailers, businesses, and consumers. Formerly known as Hermes, the company provides last-mile courier services, nationwide parcel transportation, and drop-off and collection points, supporting both business-to-consumer and business-to-business shipping across the UK and internationally. Its work sits at the intersection of logistics, transport, and e-commerce, connecting retailers with the people receiving their orders.
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IT Client Service Desk Analyst - Remote UK Fixed-Term

Provide first-line IT client support for Evri’s logistics operations in a remote UK role. Manage incidents and service requests in ServiceNow while meeting service-level agreements.

GBUnited KingdomRemoteContractMiddleSeniorEnglish RequiredClient ServicesClient Services Representative
ITSMServiceNow

Description

  • Deliver prompt, professional IT support to clients through multiple contact channels
  • Record, monitor and resolve incidents and service requests in ServiceNow in line with service-level agreements
  • Investigate technical problems and determine suitable resolutions or escalate them when necessary
  • Manage support requests through to completion while maintaining a high standard of customer service
  • Keep client records and profiles accurate and compliant with GDPR requirements
  • Document client interactions, progress updates and resolutions thoroughly in ServiceNow
  • Help develop knowledge-base content and support ongoing service improvements
  • Develop effective working relationships with clients, internal teams and external suppliers

Requirements

  • Prior experience in a service desk or IT support role
  • Hands-on experience with ServiceNow or a comparable IT service management platform
  • Strong technical troubleshooting and problem-solving capability
  • Clear communication and interpersonal skills with a customer-focused approach
  • Ability to organise priorities and handle competing tasks in a fast-moving environment
  • Consistent attention to detail and a strong focus on accurate data
  • IT qualifications or certifications, such as ITIL Foundation or CompTIA A+, are desirable
  • Experience in logistics or supply chain operations is useful but not required

Benefits

  • Work in a supportive, collaborative team
  • Build and expand your technical capabilities
  • Gain experience with a range of technologies
  • 14-month fixed-term contract

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