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Compass Experience Labs
Compass Experience Labs
201 – 500 Employees
ConsultingFood & BeverageLogistics
Compass Experience Labs is a consulting company focused on customer experience, customer care, and recruitment process optimization. It helps businesses improve customer interactions through tailored support programs, loyalty optimization, and systems optimization that work with existing business systems. Its services include 24/7 customer support and end-to-end Recruitment Process Outsourcing (RPO), supporting organizations seeking more efficient customer operations and recruitment processes. Compass Experience Labs works with businesses in areas including food and beverage, logistics, subscription commerce, and apparel, developing customer care strategies suited to their operational needs.
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Global Head of Human Resources | Compass Experience Labs | Remote US

Lead global HR strategy, recruiting, compliance, and people operations for Compass Experience Labs’ distributed hourly call-center workforce. Support teams across the United States, Latin America, and the Philippines.

USUnited StatesOHOhioRemoteFull-timeLeadEnglish RequiredHuman Resources

Description

  • Design and direct global HR operations
  • Lead high-volume recruiting and accelerated onboarding across the United States, Latin America, and the Philippines
  • Manage performance, compensation, and retention programs for hourly remote call-center employees
  • Collaborate with operations and technology teams to implement tools that improve HR workflows
  • Address international employment laws, payroll requirements, and cultural considerations
  • Oversee HR vendor partnerships and compliance across all operating regions
  • Assess, implement, and optimize human resources information systems
  • Establish asynchronous communication practices and initiatives that strengthen remote engagement
  • Develop the People function for a rapidly expanding global business process outsourcing organization
  • Advise senior leadership on people and organizational matters

Requirements

  • At least 10 years of progressive experience leading human resources functions
  • Experience in a business process outsourcing organization or rapidly scaling remote startup preferred
  • Track record of managing a large, distributed hourly workforce across multiple time zones
  • In-depth knowledge of labor markets in Latin America and the Philippines
  • Experience leading HR across multiple countries, ideally including the United States and the Philippines
  • Strong understanding of regional employment practices and compliance requirements
  • Experience in BPO, shared services, or global capability center environments
  • Background in high-growth, fast-paced, and matrixed organizations
  • Experience developing HR strategy in support of business objectives
  • Broad HR generalist expertise spanning talent acquisition, compensation and benefits, employee relations, learning and development, performance management, and HR operations
  • Current seniority at Senior Director, Assistant Vice President, or equivalent level
  • Experience managing regional or global HR teams
  • Record of leading organizational change, talent management, and workforce planning across multiple geographies
  • Strong stakeholder management, influence, and leadership skills
  • Experience advising and partnering with executive leaders
  • Adaptable, comfortable with ambiguity, and motivated by building new capabilities
  • Operational focus on business outcomes, customer lifetime value, and agent resolution rates
  • Ability to use workforce analytics to reduce attrition, improve labor efficiency, and forecast talent requirements
  • Strong familiarity with modern HR technology platforms
  • UKG knowledge is a significant advantage

Benefits

  • Autonomy to establish and shape the People function of a rapidly growing global company
  • Fully remote, work-from-anywhere arrangement within the United States
  • Competitive base salary and comprehensive benefits designed for a modern workforce
  • Fast-moving, collaborative, low-ego executive culture that values innovation and speed
  • Support for employee development
  • Commitment to transparent and fair treatment

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