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Bright
Bright
201 – 500 Employees
H1B Visa SponsorConsultingHealthcareLegal
Bright provides cloud-based accounting and payroll software for accountants, bookkeepers, and small to medium-sized businesses. Its product suite supports payroll processing, financial statement preparation, tax compliance, and practice management, helping professional firms and growing companies reduce manual administration, improve day-to-day productivity, and manage essential financial workflows with greater consistency.
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Customer Support Executive – Accounting Software (Hybrid, Ireland)

Support UK and Irish customers using Bright’s accounting, payroll, tax, and practice-management software. Diagnose queries and help users resolve issues through phone and email support.

IEIrelandHybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Serve as the initial contact for customer questions by phone and email
  • Resolve customer problems promptly and professionally
  • Investigate and troubleshoot accounting and bookkeeping queries
  • Help customers reach effective resolutions
  • Demonstrate the software and help customers use its features effectively
  • Use AI-enabled support tools such as Forethought and WalkMe to improve accuracy and response times
  • Stay informed about accounting and bookkeeping changes affecting customers
  • Help teammates resolve customer queries and share knowledge across the team
  • Partner with team leaders to achieve support targets and provide a high-quality customer experience

Requirements

  • Clear communication skills, including confident telephone communication and attentive listening
  • Ability to investigate and diagnose customer problems systematically while working under pressure
  • A genuine interest in accounting, bookkeeping, or accountancy software
  • Strong IT skills and the ability to learn unfamiliar software tools
  • A customer-focused approach with patience, practical problem-solving, and a willingness to provide extra support
  • Willingness to work with AI tools and an interest in technology
  • Bookkeeping or accounts qualification such as AAT or equivalent is desirable
  • Previous customer support, helpdesk, or technical support experience is desirable
  • Familiarity with accounting or practice-management software is desirable

Benefits

  • A collaborative, people-focused working culture
  • An organisation that prioritises employee wellbeing
  • Substantial independence in the role
  • Significant investment in AI and emerging technologies
  • Authentic opportunities for learning and professional growth
  • A supportive workplace for curious team members

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