Bright
Bright
Bright oferă software bazat pe cloud pentru contabilitate și salarizare, destinat contabililor, administratorilor de registre contabile și întreprinderilor mici și mijlocii. Suita sa de produse sprijină procesarea salariilor, pregătirea situațiilor financiare, conformarea fiscală și gestionarea cabinetelor de specialitate, ajutând firmele profesionale și companiile aflate în creștere să reducă administrarea manuală, să îmbunătățească productivitatea de zi cu zi și să gestioneze fluxurile financiare esențiale cu mai multă consecvență.

Customer Support Executive – Accounting Software (Hybrid, Ireland)

Support UK and Irish customers using Bright’s accounting, payroll, tax, and practice-management software. Diagnose queries and help users resolve issues through phone and email support.

Descriere

  • Serve as the initial contact for customer questions by phone and email
  • Resolve customer problems promptly and professionally
  • Investigate and troubleshoot accounting and bookkeeping queries
  • Help customers reach effective resolutions
  • Demonstrate the software and help customers use its features effectively
  • Use AI-enabled support tools such as Forethought and WalkMe to improve accuracy and response times
  • Stay informed about accounting and bookkeeping changes affecting customers
  • Help teammates resolve customer queries and share knowledge across the team
  • Partner with team leaders to achieve support targets and provide a high-quality customer experience

Cerințe

  • Clear communication skills, including confident telephone communication and attentive listening
  • Ability to investigate and diagnose customer problems systematically while working under pressure
  • A genuine interest in accounting, bookkeeping, or accountancy software
  • Strong IT skills and the ability to learn unfamiliar software tools
  • A customer-focused approach with patience, practical problem-solving, and a willingness to provide extra support
  • Willingness to work with AI tools and an interest in technology
  • Bookkeeping or accounts qualification such as AAT or equivalent is desirable
  • Previous customer support, helpdesk, or technical support experience is desirable
  • Familiarity with accounting or practice-management software is desirable

Beneficii

  • A collaborative, people-focused working culture
  • An organisation that prioritises employee wellbeing
  • Substantial independence in the role
  • Significant investment in AI and emerging technologies
  • Authentic opportunities for learning and professional growth
  • A supportive workplace for curious team members

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