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Bright
Bright
201 – 500 Darbinieki
H1B vīzas sponsorsJuridiskie pakalpojumiKonsultācijasVeselības aprūpe
Bright nodrošina mākoņdatošanā balstītu grāmatvedības un algu aprēķina programmatūru grāmatvežiem, grāmatvedības pakalpojumu sniedzējiem, kā arī maziem un vidējiem uzņēmumiem. Tā produktu klāsts atbalsta algu aprēķinu, finanšu pārskatu sagatavošanu, nodokļu prasību izpildi un prakses pārvaldību. Tas palīdz profesionāliem pakalpojumu uzņēmumiem un augošiem uzņēmumiem samazināt manuālā administratīvā darba apjomu, uzlabot ikdienas produktivitāti un konsekventāk pārvaldīt būtiskos finanšu procesus.
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Vakances uzņēmumā

Customer Support Executive – Accounting Software (Hybrid, Ireland)

Support UK and Irish customers using Bright’s accounting, payroll, tax, and practice-management software. Diagnose queries and help users resolve issues through phone and email support.

IEĪrijaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Serve as the initial contact for customer questions by phone and email
  • Resolve customer problems promptly and professionally
  • Investigate and troubleshoot accounting and bookkeeping queries
  • Help customers reach effective resolutions
  • Demonstrate the software and help customers use its features effectively
  • Use AI-enabled support tools such as Forethought and WalkMe to improve accuracy and response times
  • Stay informed about accounting and bookkeeping changes affecting customers
  • Help teammates resolve customer queries and share knowledge across the team
  • Partner with team leaders to achieve support targets and provide a high-quality customer experience

Prasības

  • Clear communication skills, including confident telephone communication and attentive listening
  • Ability to investigate and diagnose customer problems systematically while working under pressure
  • A genuine interest in accounting, bookkeeping, or accountancy software
  • Strong IT skills and the ability to learn unfamiliar software tools
  • A customer-focused approach with patience, practical problem-solving, and a willingness to provide extra support
  • Willingness to work with AI tools and an interest in technology
  • Bookkeeping or accounts qualification such as AAT or equivalent is desirable
  • Previous customer support, helpdesk, or technical support experience is desirable
  • Familiarity with accounting or practice-management software is desirable

Priekšrocības

  • A collaborative, people-focused working culture
  • An organisation that prioritises employee wellbeing
  • Substantial independence in the role
  • Significant investment in AI and emerging technologies
  • Authentic opportunities for learning and professional growth
  • A supportive workplace for curious team members

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