Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open
iDonate is a charity-focused SaaS company that develops mobile-first digital fundraising tools for nonprofits. Its platform supports donation forms, customizable giving pages, recurring donation prompts, pop-up engagement tools, and A/B testing, helping mission-driven organizations simplify online giving and evaluate digital fundraising performance.
Customer Success Manager - iDonate - United States Remote
Lead onboarding, adoption, retention, and expansion for iDonate’s nonprofit giving platform. Manage strategic customer relationships from implementation through renewal and growth.
Description
- Guide customers through onboarding and help them achieve full product adoption aligned with their fundraising goals.
- Create tailored enablement and success plans around fundraising strategies, milestones, and technical environments.
- Identify adoption obstacles and coordinate internal support to address them.
- Lead recurring business reviews and roadmap conversations with clients.
- Recommend solutions informed by nonprofit fundraising practices, CRM platforms, and related tools.
- Own renewal results and support consistently strong retention.
- Use customer insights, engagement data, and feedback to identify and reduce churn risk.
- Develop broad stakeholder relationships spanning executive sponsors, daily contacts, marketing teams, and technical partners.
- Build value-focused relationships with executive decision-makers.
- Manage renewal procedures, including contract records and internal transitions.
- Maintain reliable customer communication and answer inquiries promptly.
- Partner with Support, Product, Sales, and other teams to deliver customer outcomes.
- Investigate customer issues thoroughly and drive timely resolution.
- Translate customer feedback into practical product and process improvements.
- Support customer transitions and internal operating workflows.
- Help strengthen team processes, playbooks, and working practices.
- Share customer insights, lessons, and emerging trends with colleagues.
- Propose and evaluate improvements to the Customer Success function and customer experience.
Requirements
- Three to five years of experience in Customer Success, Account Management, or a related client-facing position.
- Experience with SaaS or nonprofit technology is preferred.
- Solid knowledge of customer lifecycle management, including onboarding, adoption, renewal, and expansion.
- Ability to build effective relationships with stakeholders at multiple levels, including executive leaders.
- Strong communication, organizational, and problem-solving abilities.
- Comfort working with technical concepts, integrations, and data-informed discussions.
- Demonstrated ability to manage multiple accounts and competing priorities with ownership and accountability.
Benefits
- Medical, dental, and vision coverage, with the employer paying 65% of premiums for employees and dependents.
- Health savings account with employer contributions or access to a flexible spending account.
- 401(k) enrollment.
- Basic life insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- Employee Assistance Program.
- Unlimited paid time off for full-time employees.
- Ten company holidays.
- Purpose-driven work supporting nonprofits and mission-focused organizations.
- Meaningful ownership and visible influence across teams.
- Collaborative culture aligned with the company’s mission.
- Opportunities for learning and ongoing improvement.
Related Jobs
Remote English-Spanish OPI/VRI Interpreter
Kreato Global | BPO and Language Solutions
Argentina
Bolivia
Brazil
Chile
Colombia
Costa Rica
Cuba
Dominican Republic
Ecuador
Guatemala
Honduras
Haiti
Mexico
Nicaragua
Panama
Peru
Puerto Rico
Paraguay
El Salvador
Uruguay
VenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslatorInterpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.
Open
Red Hat OpenShift Cloud Consultant
Red HatImplement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.
Open
IT Technician and Client Support Specialist
Taurus SA
Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.
Open
Remote Executive Assistant, Outreach and Marketing — Philippines
RecruitGo
Philippines₱45,000 / month
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredExecutive AssistantHandle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.
Open
Mars Customer Manager, Wegmans Account, Illinois Remote
Mars
Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.
Open
Credit Control and Collections Analyst
OutforceManage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.
Open
Sales Executive, Elevators and Car Parking Systems
SPERTON - Where Great People Meet51 – 200 Employees
Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.
Open
Sales Representative, Salon Software — Göttingen
Salonkee
Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.
Open
Hybrid Sales Representative, Lindau
SalonkeeGrow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.
Open