Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Jonas Software acquires and supports vertical market software companies that provide mission-critical tools for industries including construction, consulting, and healthcare. As part of Constellation Software, Jonas follows a long-term “buy and hold forever” approach, giving acquired businesses a permanent home while preserving their autonomy, legacy, and culture. Its decentralized model enables companies to operate independently while benefiting from shared expertise, operating practices, and a broader network focused on sustainable growth. With more than 130 acquisitions, Jonas Software brings extensive experience to the vertical software market without imposing a single operating model on every business it owns.
Customer Success Manager — Canada Remote
Support Jonas Software customers by resolving technical issues, improving software adoption, and strengthening retention. Work closely with sales, product, and development teams to improve customer outcomes.
Description
- Deliver prompt, accurate technical support through phone, email, live chat, and ticketing platforms.
- Investigate software problems and help users apply effective solutions.
- Identify and resolve functional and technical application issues.
- Refer complex cases to senior technical teams when required.
- Represent customer needs and share feedback with product development and sales.
- Document customer conversations, issues, and resolutions accurately in the ticketing system.
- Help build and maintain a detailed knowledge base.
- Follow up with customers to confirm their satisfaction.
- Spot opportunities for further training or customer support.
- Build durable relationships with customers.
- Coordinate with sales, product, and development to deliver a consistent customer experience.
- Report to the Director of Client Operations.
Requirements
- Bachelor’s degree in business, marketing, English, or a related field.
- At least five years of experience supporting or implementing business software, preferably ERP, field service, accounting, or payroll systems.
- Experience troubleshooting cloud-hosted applications with AI tools.
- Experience leading AI initiatives across customer success functions is a plus.
- Strong analytical ability, with the capacity to interpret usage data and turn findings into action plans.
- Highly organized and self-directed, with the ability to manage competing priorities across multiple accounts.
- Experience using customer success and CRM platforms such as Salesforce, Freshdesk, or HubSpot.
- Strong proficiency with customer success tools, including Freshdesk, HubSpot, or Salesforce.
- Excellent interpersonal, listening, and written communication skills.
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