Jonas Software
Jonas Software
Jonas Software achiziționează și sprijină companii de software pentru piețe verticale, care oferă instrumente esențiale pentru industrii precum construcțiile, consultanța și serviciile medicale. Ca parte a Constellation Software, Jonas urmează o abordare pe termen lung bazată pe „cumpără și păstrează pentru totdeauna”, oferind companiilor achiziționate un loc permanent, păstrându-le în același timp autonomia, moștenirea și cultura. Modelul său descentralizat le permite companiilor să funcționeze independent, beneficiind totodată de expertiză comună, practici operaționale și o rețea mai largă axată pe creștere durabilă. Cu peste 130 de achiziții, Jonas Software are o experiență vastă pe piața software-ului pentru piețe verticale, fără să impună un model operațional unic tuturor companiilor pe care le deține.

Customer Success Manager — Canada Remote

Support Jonas Software customers by resolving technical issues, improving software adoption, and strengthening retention. Work closely with sales, product, and development teams to improve customer outcomes.

Descriere

  • Deliver prompt, accurate technical support through phone, email, live chat, and ticketing platforms.
  • Investigate software problems and help users apply effective solutions.
  • Identify and resolve functional and technical application issues.
  • Refer complex cases to senior technical teams when required.
  • Represent customer needs and share feedback with product development and sales.
  • Document customer conversations, issues, and resolutions accurately in the ticketing system.
  • Help build and maintain a detailed knowledge base.
  • Follow up with customers to confirm their satisfaction.
  • Spot opportunities for further training or customer support.
  • Build durable relationships with customers.
  • Coordinate with sales, product, and development to deliver a consistent customer experience.
  • Report to the Director of Client Operations.

Cerințe

  • Bachelor’s degree in business, marketing, English, or a related field.
  • At least five years of experience supporting or implementing business software, preferably ERP, field service, accounting, or payroll systems.
  • Experience troubleshooting cloud-hosted applications with AI tools.
  • Experience leading AI initiatives across customer success functions is a plus.
  • Strong analytical ability, with the capacity to interpret usage data and turn findings into action plans.
  • Highly organized and self-directed, with the ability to manage competing priorities across multiple accounts.
  • Experience using customer success and CRM platforms such as Salesforce, Freshdesk, or HubSpot.
  • Strong proficiency with customer success tools, including Freshdesk, HubSpot, or Salesforce.
  • Excellent interpersonal, listening, and written communication skills.

Locuri de muncă similare

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Deschide