Jonas Software
Jonas Software
1 001 – 5 000 Xodimlar
KonsaltingQurilishSog‘liqni saqlash
Jonas Software qurilish, konsalting va sog‘liqni saqlash kabi sohalar uchun muhim vositalarni taqdim etadigan vertikal bozor dasturiy ta’minot kompaniyalarini sotib oladi va qo‘llab-quvvatlaydi. Constellation Software tarkibidagi Jonas uzoq muddatli “sotib ol va abadiy saqla” yondashuviga amal qiladi: sotib olingan bizneslarga doimiy makon berib, ularning mustaqilligi, merosi va madaniyatini asrab qoladi. Markazlashmagan modeli kompaniyalarga mustaqil faoliyat yuritish imkonini beradi, shu bilan birga ular umumiy tajriba, operatsion amaliyotlar va barqaror o‘sishga yo‘naltirilgan kengroq tarmoqdan foydalanadi. 130 dan ortiq xaridni amalga oshirgan Jonas Software o‘ziga qarashli har bir biznesga yagona faoliyat modelini majburan joriy etmasdan, vertikal dasturiy ta’minot bozorida katta tajriba taqdim etadi.

Customer Success Manager — Canada Remote

Support Jonas Software customers by resolving technical issues, improving software adoption, and strengthening retention. Work closely with sales, product, and development teams to improve customer outcomes.

Tavsif

  • Deliver prompt, accurate technical support through phone, email, live chat, and ticketing platforms.
  • Investigate software problems and help users apply effective solutions.
  • Identify and resolve functional and technical application issues.
  • Refer complex cases to senior technical teams when required.
  • Represent customer needs and share feedback with product development and sales.
  • Document customer conversations, issues, and resolutions accurately in the ticketing system.
  • Help build and maintain a detailed knowledge base.
  • Follow up with customers to confirm their satisfaction.
  • Spot opportunities for further training or customer support.
  • Build durable relationships with customers.
  • Coordinate with sales, product, and development to deliver a consistent customer experience.
  • Report to the Director of Client Operations.

Talablar

  • Bachelor’s degree in business, marketing, English, or a related field.
  • At least five years of experience supporting or implementing business software, preferably ERP, field service, accounting, or payroll systems.
  • Experience troubleshooting cloud-hosted applications with AI tools.
  • Experience leading AI initiatives across customer success functions is a plus.
  • Strong analytical ability, with the capacity to interpret usage data and turn findings into action plans.
  • Highly organized and self-directed, with the ability to manage competing priorities across multiple accounts.
  • Experience using customer success and CRM platforms such as Salesforce, Freshdesk, or HubSpot.
  • Strong proficiency with customer success tools, including Freshdesk, HubSpot, or Salesforce.
  • Excellent interpersonal, listening, and written communication skills.

O‘xshash ish o‘rinlari

Centorrino Technologies

Remote Risk Management Specialist — Australia

Centorrino Technologies

Implement a risk management system for regulated Australian organisations, translating governance needs into configuration, testing, reporting and adoption. Work across the implementation lifecycle with stakeholders on risk data, controls and executive reporting.

Ochish