Jonas Software
Jonas Software
Jonas Software құрылыс, консалтинг және денсаулық сақтау сияқты салаларға аса маңызды құралдар ұсынатын тігінен бағытталған нарықтағы бағдарламалық жасақтама компанияларын сатып алып, қолдау көрсетеді. Constellation Software құрамындағы Jonas ұзақ мерзімді «сатып ал да, мәңгі сақта» қағидатын ұстанады: сатып алынған кәсіпорындарға тұрақты орта ұсынып, олардың дербестігін, мұрасын және мәдениетін сақтайды. Орталықтандырылмаған моделі компанияларға тәуелсіз жұмыс істеуге мүмкіндік береді, сонымен бірге олар ортақ сараптаманы, операциялық тәжірибені және тұрақты өсуге бағытталған кеңірек желінің мүмкіндіктерін пайдалана алады. 130-дан астам сатып алу тәжірибесі бар Jonas Software өзіне тиесілі әр кәсіпорынға бір ғана басқару моделін таңбай, тігінен бағытталған бағдарламалық жасақтама нарығында мол тәжірибесін ұсынады.

Customer Success Manager — Canada Remote

Support Jonas Software customers by resolving technical issues, improving software adoption, and strengthening retention. Work closely with sales, product, and development teams to improve customer outcomes.

Сипаттама

  • Deliver prompt, accurate technical support through phone, email, live chat, and ticketing platforms.
  • Investigate software problems and help users apply effective solutions.
  • Identify and resolve functional and technical application issues.
  • Refer complex cases to senior technical teams when required.
  • Represent customer needs and share feedback with product development and sales.
  • Document customer conversations, issues, and resolutions accurately in the ticketing system.
  • Help build and maintain a detailed knowledge base.
  • Follow up with customers to confirm their satisfaction.
  • Spot opportunities for further training or customer support.
  • Build durable relationships with customers.
  • Coordinate with sales, product, and development to deliver a consistent customer experience.
  • Report to the Director of Client Operations.

Талаптар

  • Bachelor’s degree in business, marketing, English, or a related field.
  • At least five years of experience supporting or implementing business software, preferably ERP, field service, accounting, or payroll systems.
  • Experience troubleshooting cloud-hosted applications with AI tools.
  • Experience leading AI initiatives across customer success functions is a plus.
  • Strong analytical ability, with the capacity to interpret usage data and turn findings into action plans.
  • Highly organized and self-directed, with the ability to manage competing priorities across multiple accounts.
  • Experience using customer success and CRM platforms such as Salesforce, Freshdesk, or HubSpot.
  • Strong proficiency with customer success tools, including Freshdesk, HubSpot, or Salesforce.
  • Excellent interpersonal, listening, and written communication skills.

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